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CUMBERLAND LODGE is looking for employees for positions:
duty manager
duty manager
bar person
administrator
bar staff
housekeeper
night porter
maintenance person
Working hours
full-time
Responsibility
cumberland Lodge, the educational charity and residential conference centre, is a unique 17th century venue with 60 bedrooms in the heart of Windsor Great Park, Berkshire
our charitable work is supported by income from hiring out our stunning facilities for residential and non-residential conferences, meetings, training courses, and special events
the Duty Manager will ensure that guests of the Lodge enjoy a trouble-free stay, and that individuals and groups achieve their own objectives while they are in residence
reporting to: Meeting and Events Manager
co-ordinating meetings, liaising with group organisers to ensure that booking information is accurate and ensuring that all department heads receive hirers’ requirements, , in an accurate and timely way
in common with all Lodge staff, working flexibly and carrying out such other duties as may be reasonably required to facilitate the smooth running of the business
ensuring that the Conference Support and Night Porter teams are fully briefed with meeting room set-ups, refreshments and IT/audio-visual requirements
functional Relationship with: Senior Duty Manager, Duty Managers, Hospitality Director, Head/Duty Chef, Dining Room Supervisor, Housekeeping Supervisor, Conference Support Team, and Night Porter Supervisors
Requirements
experience of planning, organising and on the day management of events, including all logistical aspects and meeting deadlines
relevant experience in customer-facing role and clear understanding of customer service principles
able to communicate effectively with all levels of staff internally and externally
strong administrative and organisational skills
outstanding planning and time management skills
ability to problem solve in difficult customer-facing situations and under time pressure