Culverdocs Salary
Swindon
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Earnings on positions in Culverdocs
Culverdocs is looking for employees for positions:
technical consultant
Working hours
- full-time | Permanent
Language
- english
Education
- GCSE or equivalent
Requirements
- we encourage applicants to highlight their practical experience, technical skills, and any relevant certifications in their application
- the candidate should have the ability to carefully review client requirements, identify potential issues, and implement solutions with precision
- attention to detail also extends to providing thorough and accurate responses to client enquiries and support tickets
- they should be customer-centric and committed to ensuring client satisfaction
- they should be adept at learning and quickly becoming proficient with new platforms and software tools
- this involves actively seeking opportunities to improve the client experience, proactively addressing their needs, and continuously striving for excellence
- this includes having a good understanding of mobile operating systems and web applications
- while we do not place a strong emphasis on academic qualifications such as GCSEs or degrees, any relevant certifications or training in customer service, IT, or related fields may be considered beneficial
Responsibility
- providing day-to-day application support to clients, promptly addressing their questions and concerns via phone calls, email, and the service desk/ticketing system
- actively monitoring the service desk tickets, creating, responding, and closing tickets based on the client feedback
- ensure high client satisfaction by consistently delivering proactive and reactive support
- collaborate closely with clients to understand their specific requirements and design tailored solutions using the platform
- perform system configuration and setup based on client requirements, ensuring accurate and efficient implementation
- provide ad-hoc and scheduled training to clients during onboarding activities, covering various areas of the system to meet their needs
- take part in discovery sessions with clients to gather and understand their business processes and data capture needs
- troubleshoot technical issues and provide effective resolutions, escalating to the technical team when necessary
Earnings on positions in Culverdocs
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2500 £