Earnings on positions in CULT FURNITURE
CULT FURNITURE is looking for employees for positions:
- excellent communication skills, both written and verbal
- strong problem-solving abilities and a customer-centric mindset
- previous experience in customer service or a similar role is a plus
- familiarity with chat bots and live chat platforms is advantageous
- ability to work effectively in a fast-paced environment
- flexibility to work one Saturday shift per week
- customer service: 2 years
- managing inbound customer calls with professionalism and empathy
- responding to customer inquiries and resolving issues through email correspondence
- handling customer refunds in accordance with company policies
- engaging with customers via live chat to provide real-time assistance
- collaborating with chat bots to streamline customer support processes
- keeping up-to-date with product knowledge and company policies to provide accurate information
- maintaining a high level of customer satisfaction through exceptional service
- cult Furniture is a vibrant and dynamic online furniture company, and our showroom is based in Clapham, South West London
- we are seeking a new person to join our young friendly sales team
- good customer handling and interpersonal skills
- good verbal and written communication skills
- organised and structured approach to tasks
- ability to prioritise effectively and manage multiple tasks at once
- strong attention to detail
- retail: 3 years
- support management in day to day tasks, including reporting
- update team monitoring performance sheet for all communication platforms and tally up team stats
- manage the work and development of the Customer Care team
- delegate tasks within the Customer Care team
- deal with customer complaints escalated from the team as well as social media and review sites
- first point of contact for team queries and escalations
- work on calls, emails and live-chat during peak times
- liaise with the warehouse regarding stock queries, damages and dispatch
- cult Furniture is a vibrant and dynamic online furniture company, and our showroom is based in Clapham, South West London
- we are seeking a new person to join our young friendly sales team
- good customer handling and interpersonal skills
- good verbal and written communication skills
- organised and structured approach to tasks
- ability to prioritise effectively and manage multiple tasks at once
- strong attention to detail
- retail: 3 years
- support management in day to day tasks, including reporting
- update team monitoring performance sheet for all communication platforms and tally up team stats
- manage the work and development of the Customer Care team
- delegate tasks within the Customer Care team
- deal with customer complaints escalated from the team as well as social media and review sites
- first point of contact for team queries and escalations
- work on calls, emails and live-chat during peak times
- liaise with the warehouse regarding stock queries, damages and dispatch
- maintaining high showroom standards and visual merchandising in store
- handling customers end to end sales journey
- manage a small team with a motivational and supportive approach to encourage progression
- implement KPI’s and sales targets for showroom advisors
- create the showroom staff rota and be flexible enough to cover staff at short notice
- conduct product training for staff members across the showroom, customer care and trade departments
- increase showroom footfall via social media platforms and other creative avenues
- regularly communicate and meet with other departments to understand the company aims and products to display
- front of house
- outgoing and lively personality
- good customer handling and interpersonal skills
- verbal and written communication skills
- organised and structured approach to tasks
- strive under pressure with the ability to prioritise effectively and manage multiple tasks at once
- strong attention to detail
- showroom: 2 years