service coordinator
Responsibility
- support the implementation of the BPF Hub changes, by developing a hub team to support client services across the whole Hub
- support the implementation of the Cruse client pathway
- ensure the national Support Line receives information about local Cruse services, and waiting times
Show more +11 - co-ordinate the introduction of the new CRM and support the transition from CIS
- ensure assessment, risk assessment and monitoring are recorded appropriately
- ensure that the flow of clients from the Support Line to local services works effectively, so that clients get the most timely, high quality support
- monitor and support Branches to address unmet needs in local areas, overseeing any associated strategy and implementation
- maintain an overview of current service delivery, including types and quantities of services delivered throughout the Branches
- provide regular reports to the Service Delivery Committees and attend meetings when requested
- monitor and support Branches to keep waiting lists to a minimum and ensure clients get the support they need when they need it
- co-ordinate the assessment and allocation process, to ensure client allocation is timely and appropriate, and within Cruse policies, and admin support is available to support the process
- ensure prompt and proactive responses to safeguarding issues and complaints, adhering to Cruse policies and procedures
- attend meetings as required
- this includes the undertaking and/or coordination of investigations, prompt responses to complainants or incidents and follow up locally as needed
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