CRISIS24 Salary - Salary Report

account manager

3 the last 152 days, recently 2023-10-01

Responsibility

overview
owning and managing a portfolio of B2B clients with a core focus on ensuring contract renewal and account retention
managing all commercial aspects relating to each client, including preparing and proposing pricing, negotiation, MI, escalation
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identify opportunities to upsell additional products and services into the existing client base and achieve portfolio growth targets
responsabilites
developing and extending our relationships and touchpoints within each client, helping increase Crisis24’s profile throughout the accounts
managing all commercial aspects relating to each client, including preparing and proposing pricing and negotiation
to support our ambitious growth objectives, Crisis24 is looking for an experienced and highly motivated Account Manager to drive account retention and growth across a portfolio of medical and security assistance clients within the UK insurance industry, with a focus on the Lloyds market
cross-function working is critical as you will work closely with multiple teams
to support our ambitious growth objectives, Crisis24 is looking for an experienced and highly motivated Account Manager to join our high-performing commercial team and drive account retention and upsell across a portfolio of corporate accounts within the UK and Northern Europe
developing and extending our relationships and touchpoints within each client, helping Crisis24 to maintain a high profile throughout the account
the role forms part of our global sales function and sits within the UK and Northern Europe region, based from our London office with a degree of remote working possible
the role forms part of our global sales function and will be based in either our Bournemouth or London office with a degree of remote working possible
identify and pursue new potential insurance clients utilising existing account contacts for referrals
presenting Crisis24’s full suite of services across travel risk management, risk consulting and executive protection, with a focus on upselling
the successful candidate will be required to assist driving top line revenue growth by retaining and growing their account portfolio and will play an active role in helping the business achieve its commercial objectives
develop a deep understanding and knowledge of Crisis24’s client value proposition and the travel risk and medical assistance industry
the successful candidate will be required to assist with driving top line revenue growth by retaining and growing their account portfolio and will play an active role in helping the business achieve its commercial objectives
operates as the primary point of contact for each client, supported by our internal teams
it is expected that the successful candidate will have a good understanding and experience of medical assistance/travel risk management within the insurance industry
it is expected that the successful candidate will have a proven record of success within account management and can demonstrate excellent retention rates and how they have grown their accounts
develop deep understanding and knowledge of Crisis24’s client value proposition and the travel risk and medical assistance industry
our services can be complex so experience providing consultative based, solution sales would be preferable as would experience working in a SaaS sales environment
owning and managing a portfolio of insurance clients with a core focus on ensuring contract renewal whilst identifying opportunities to upsell additional products and services from Crisis24’s full suite of solutions that include risk intelligence and tracking
our holistic service solution can be complex so experience providing consultative based, solution sales would be preferable, as would experience within a SaaS sales environment
required Skills and Experience

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MCGREGOR BOYALL CONSULTING	9000 £	6042 £ 10000 £
INVITISE	8333 £	6042 £ 10000 £
FIDENDA	7500 £	6042 £ 10000 £
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SPHERE DIGITAL RECRUITMENT	6458 £	6042 £ 10000 £
TXM RECRUIT	6250 £	6042 £ 10000 £
TECHNET IT RECRUITMENT	6042 £	6042 £ 10000 £
OPTIONS RESOURCING	6042 £	6042 £ 10000 £

customer service executive

14 the last 297 days, recently 2023-09-26

Responsibility

it’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful
it takes an entire team to stand behind something big
acting as an ambassador for excellent customer service delivery
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adhering to telephony and case handling Service Level Agreements
logging relevant details on the case management system ensuring the calls are handled appropriately, within policy and process
at Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do
referring cases outside own level of authority through the correct escalation process
adhere to set policies and procedures
about Crisis24
informing and updating the relevant clients in line with policy
interested?
providing suitable alternatives and direction to clients to help resolve their problem
summary of the Role
job Title: Medical Assistance Coordinator
accurately maintaining the information recorded on the case management system
crisis24 provides 24/7 medical assistance to leisure and business travellers as well as expatriates across the globe
location: London Bridge or Bournemouth
department: Medical Operations
as a Medical Assistance Coordinator, you will be responsible for effectively and professionally assisting our clients while overseas
the travellers will require practical help and advice and may be distressed or vulnerable
provide a high level of quality through your service delivery
reporting to: Team Manager
crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, and has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services
the services may vary from booking a doctor’s appointment to organising a medical evacuation or repatriation
they will require your support and reassurance
be responsive and empathetic to the needs of colleagues and clients
with a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader
communicate professionally, employing excellent listening skills
you will work as part of a team in a fast-paced environment handling inbound and outbound calls, as well as managing emails and case work. The role will involve a high level of contacts with travellers often in difficult and sensitive circumstances
managing all elements of Medical Assistance service delivery professionally and in line with company procedures. Key responsibilities include : Inbound & outbound call handling, email handling, case management, diary management
main Responsibilities
providing regular updates in a timely manner to operational management on high profile and cost cases, highlighting high risk cases to your line manager
build relationships with clients quickly over the telephone and respond respectfully and positively to the client’s needs

Salary in other companies in the position customer service executive

THEO JONES RECRUITMENT	22000 £	2500 £ 22000 £
GREENWELL GLEESON	2916 £	2500 £ 22000 £
TRI CONSULTING INC	2880 £	2500 £ 22000 £
DEVERELL SMITH HOLDINGS	2750 £	2500 £ 22000 £
PARKSIDE RECRUITMENT	2614 £	2500 £ 22000 £
CLARION	2526 £	2500 £ 22000 £
PROFESSIONAL OFFICE	2521 £	2500 £ 22000 £
VICKERSTOCK	2500 £	2500 £ 22000 £
CMR RECRUITMENT	2500 £	2500 £ 22000 £
CHERRY PICK PEOPLE	2500 £	2500 £ 22000 £

quality assurance manager

3 the last 45 days, recently 2023-06-12

Responsibility

about Crisis24
summary of the Role
job Title: Complaints, Quality Assurance Manager
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the role will manage all day-to-day quality activities for the assistance and claims team for our clients
location: London Bridge or Bournemouth
department: Medical Assistance
reporting to: Head of Operations EMEA
crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, and has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services
with a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader
main Responsibilities
the Quality manager will ensure that the Quality strategy is aligned with the Quality Management System strategy as well as supporting the overall business needs
this role will set the standard for the measurement of the customer experience – always seeking to drive continuous improvement through effective review and analysis of results, customer feedback, occurrences of non-conformance and audits
outputs of this analysis will include aligning people and quality assurance plans globally across all assistance centers to ensure best practice, whilst delivering on individual quality assurance projects and maintaining the business-as-usual activities
manage the annual review meetings of the Medical Assistance QMS Programme with the relevant internal stakeholders
align the Medical Assistance QMS function to ensure best practice and collaboration across all locations in line with Group Strategy

Requirements

proven ability in design and delivery of a range of Quality Management Systems and Programmes
previous experience as a quality/ training manager working in Medical Assistance or insurance essential
experience in creating Sharepoint environments and document management structures
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proven ability in design and delivery of a range of Quality Management Systems
experience in people management
proven track record in driving customer experience improvements through QA, at individual, team and departmental levels
proven ability in managing multiple projects with multiple stakeholders
proven track record in driving customer experience improvements
experience in building a QMS plan that aligns to business objectives using a variety of information sources
proven ability in developing training materials and delivery training to various audience
continuous professional development

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HOOP RECRUITMENT	8120 £	6250 £ 8120 £
FALCON GREEN	8000 £	6250 £ 8120 £
PANORAMIC ASSOCIATES	7000 £	6250 £ 8120 £
SPENCER CLARKE GROUP	7000 £	6250 £ 8120 £
QUEENS PARK	6708 £	6250 £ 8120 £
QUEENS PARK	6708 £	6250 £ 8120 £
SIRONA MEDICAL	6560 £	6250 £ 8120 £
RT CARE	6560 £	6250 £ 8120 £
AD FINANCE	6250 £	6250 £ 8120 £
ROBERT WALTERS PLC	6250 £	6250 £ 8120 £

operations administrator

4 the last 296 days, recently 2024-03-01

Responsibility

it’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful
it takes an entire team to stand behind something big
at Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do
Show more +21
about Crisis24
interested?
summary of the Role
job Title: Operations Support Administrator
you will support day-to-day operations by performing administrative tasks and ensuring high quality customer service for our clients
location: London Bridge or Bournemouth
department: Medical Operations
reporting to: Service Delivery Manager
crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, and has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services
as an Operations Support Administrator, you will be responsible for providing pro-active and efficient administration and organisational support to medical coordinators in dealing with overseas clients
handling complaints and expression of dissatisfaction
the services may vary from occasional answering phone calls to setting up new policies on the system
main Responsibilities
participating in and completing any other duties as appropriate and as required
with a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader
managing high volumes of emails and allocating to correct cases
logging relevant details on the case management system
where applicable, referring clients to Case Managers, Team Managers or Operation Managers for further support
you will work as part of a team in a fast-paced environment, assisting coordinators, managing email allocation, on-boarding new policies and handling complaints
handling complaints and expressions of dissatisfaction
the role will involve some level of contact with travellers often in difficult and sensitive circumstances

Trade

nursing
Nursing

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PURE RESOURCING SOLUTIONS	4274 £	2916 £ 4583 £
HARVEY NASH	3840 £	2916 £ 4583 £
CATCH22 MULTI ACADEMIES TRUST	3520 £	2916 £ 4583 £
Zenob?	3500 £	2916 £ 4583 £
AUSTRALASIAN RECRUITMENT COMPANY	3200 £	2916 £ 4583 £
REED TALENT SOLUTIONS	3166 £	2916 £ 4583 £
WSH RECRUITMENT	3083 £	2916 £ 4583 £
LMA RECRUITMENT	2916 £	2916 £ 4583 £

claims handler

8 the last 250 days, recently 2023-07-24

Responsibility

it’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful
it takes an entire team to stand behind something big
at Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do
Show more +17
about Crisis24
crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm
interested?
its promise is to enable the world’s most influential people, disruptive brands, and prominent organizations to operate with confidence
job Title: Corporate Claims Handler
crisis24 has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services
location: London or Bournemouth / Hybrid
location: Bournemouth or Central London / Hybrid
department: Medical Assistance
reporting to: Claims Manager
summary of the Role
championed by its 24/7 state-of-the-art Global Operations Centers, highly skilled team of intelligence analysts, and a powerful risk management platform, Crisis24 offers the solutions, technology, and artificial intelligence experts with on-the-ground capacity to manage risk at home and abroad
ensure accurate processing of all claims
ensure any potential fraud indicator is identified and acted upon
ensure department standards are met for both QA & productivity equally
converse and interact with third party providers and insurers
to adhere to all FCA compliance guidelines and standards for Treating Customers Fairly as covered in Induction Training

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CRISIS24

Salary at CRISIS24

Earnings on positions in CRISIS24

CRISIS24 is looking for employees for positions:

account manager

Responsibility

Salary in other companies in the position account manager

customer service executive

Responsibility

Salary in other companies in the position customer service executive

quality assurance manager

Responsibility

Requirements

Salary in other companies in the position quality assurance manager

operations administrator

Responsibility

Trade

Salary in other companies in the position operations administrator

claims handler

Responsibility

Salary in other companies in the position claims handler