it’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful
it takes an entire team to stand behind something big
at Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do
interested?
job Title: Senior Finance Business Partner
company: Crisis24
department: Finance
financial Modelling: Create financial models to support decision-making
Requirements
ACA/ACCA/CIMA required
minimum of 7 years of progressive FP&A and/or business partnering experience
experience in a multinational corporation or similar complex organization is highly desirable
strong financial modelling and analysis skills
experience with PowerBI or similar data visualization tools preferable
excellent communication and presentation skills
ability to work effectively in a cross-functional, collaborative environment
strong problem-solving and critical-thinking abilities
quality assurance manager
Working hours
full-time
Responsibility
about Crisis24
summary of the Role
job Title: Complaints, Quality Assurance Manager
the role will manage all day-to-day quality activities for the assistance and claims team for our clients
location: London Bridge or Bournemouth
department: Medical Assistance
reporting to: Head of Operations EMEA
crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, and has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services
Requirements
proven ability in design and delivery of a range of Quality Management Systems and Programmes
previous experience as a quality/ training manager working in Medical Assistance or insurance essential
experience in creating Sharepoint environments and document management structures
proven ability in design and delivery of a range of Quality Management Systems
experience in people management
proven track record in driving customer experience improvements through QA, at individual, team and departmental levels
proven ability in managing multiple projects with multiple stakeholders
proven track record in driving customer experience improvements
account manager
Working hours
full-time
Responsibility
overview
owning and managing a portfolio of B2B clients with a core focus on ensuring contract renewal and account retention
managing all commercial aspects relating to each client, including preparing and proposing pricing, negotiation, MI, escalation
identify opportunities to upsell additional products and services into the existing client base and achieve portfolio growth targets
responsabilites
developing and extending our relationships and touchpoints within each client, helping increase Crisis24’s profile throughout the accounts
managing all commercial aspects relating to each client, including preparing and proposing pricing and negotiation
to support our ambitious growth objectives, Crisis24 is looking for an experienced and highly motivated Account Manager to drive account retention and growth across a portfolio of medical and security assistance clients within the UK insurance industry, with a focus on the Lloyds market
business development manager
Working hours
full-time
Responsibility
create, build, and manage individual pipeline with sufficient cover to meet and exceed sales targets
end-to-end ownership of sales process from prospecting > demo > proposal > presentation > negotiation > close
develop a deep understanding and knowledge of Crisis24’s client value proposition and the travel risk management industry
presenting and selling Crisis24’s full suite of services across travel risk management, risk consulting and executive protection, with a focus on annually recurring revenue generation
develop a sales plan and strategy identifying key prospects, relevant points of contact within those prospects, identifying renewal dates, pain points and subsequent opportunities for Crisis24
must be comfortable creating own pipeline from scratch, including networking, LinkedIn and email outreach and cold calling to generate interest and leads as well as handling incoming leads and owning and running RFPs
required Skills and Experience
management accountant
Working hours
full-time
Responsibility
help with day-to-day queries from the wider team
assist the Finance Manager with the Monthly Management Accounts
assist with accounts receivable by sending customer statements and answering customer queries
managing the accounts payable function
compiling monthly Balance Sheet reconciliations, including accruals and prepayments, fixed assets and bank reconciliations
assisting with audit preparations
department: Finance
training manager
Working hours
full-time
Requirements
previous experience as a quality/ training manager working in Medical Assistance or insurance essential
proven ability in design and delivery of a range of Quality Management Systems
experience in creating Sharepoint environments and document management structures
experience in people management
proven track record in driving customer experience improvements
proven ability in developing training materials and delivery training to various audience
experience in building a QMS plan that aligns to business objectives using a variety of information sources
Responsibility
department: Medical Assistance
align the Medical Assistance QMS function to ensure best practice and collaboration across all locations in line with Group Strategy
quality manager
Working hours
full-time
Responsibility
work with external partners on accreditation programs
manage the annual review meetings of the Medical Assistance QMS Programme with the relevant internal stakeholders
design and delivery of Customer Engagement and feedback Programme ensuring all outputs feed into the QMS structure
create the QMS strategy through consultation with key Medical Assistance stakeholders including The Head of Operations, – Medical Assistance, Chief Medical Officer, Head of International Medical Networks, Training Manager and external partners
work with the Training Manager on promoting awareness of the QMS and ensure active involvement
establish and maintain, the Medical Assistance QMS structure including quality objectives and planning through management of the QMS sharepoint site, including establishing and reviewing all aspects of objectives, review mechanisms and improvement as directed by the Quality Management Group
assist Training Manager with creation of a Coaching Programme based on QMS findings
work with International Medical Networks in Quality control across all 3rd party network partners
Requirements
proven ability in design and delivery of a range of Quality Management Systems and Programmes
experience in creating Sharepoint environments and document management structures
experience in people management
proven track record in driving customer experience improvements through QA, at individual, team and departmental levels
proven ability in managing multiple projects with multiple stakeholders
experience in building a QMS plan that aligns to business objectives using a variety of information sources
continuous professional development
bid manager
Working hours
full-time
Language
english
french
Responsibility
the Bid Manager reports to Senior Vice President EMEA & APAC
meet proposal deadline by establishing priorities and target dates for information gathering, writing, design, reviewing, and approval, coordinating requirements with contributors
required Skills and Experience
experience owning and running RFP responses
customer service executive
Working hours
full-time
Responsibility
it’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful
it takes an entire team to stand behind something big
acting as an ambassador for excellent customer service delivery
adhering to telephony and case handling Service Level Agreements
logging relevant details on the case management system ensuring the calls are handled appropriately, within policy and process
at Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do
referring cases outside own level of authority through the correct escalation process
adhere to set policies and procedures
claims handler
Working hours
full-time
Language
english
Responsibility
it’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful
it takes an entire team to stand behind something big
at Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do
about Crisis24
crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm
interested?
its promise is to enable the world’s most influential people, disruptive brands, and prominent organizations to operate with confidence