CRISES CONTROL in London Salary

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TRANSPUTEC HOUSE 19 HEATHER PARK DRIVE WEMBLEY LONDON HA0 1SS
TIN: 07965328
  IT-Services
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CRISES CONTROL
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Earnings on positions in CRISES CONTROL

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CRISES CONTROL is looking for employees for positions:

service delivery manager

  • service delivery manager

Working hours

  • permanent

Responsibility

  • P&L Responsibility for the Services you manage
  • developing and maintaining relationships with assigned clients
  • ensuring that SLAs are in place with assigned clients and ensuring that the Services are delivered within SLA
  • provide advice and guidance on technical matters concerning the provision of the Services
  • assisting with the Transition of new Services
  • to ensure that the Services operate to ITIL Best Practice recommendations and provide advice and guidance relating to industry best practices in Service Delivery and Service Support disciplines
  • analysis of data generated by the Service to identify trends leading to improvements in the service delivery function and/ or additional revenue opportunities
  • monitoring customer satisfaction levels, responding to queries and any complaints, escalating where necessary and ensuring that the corrective action is performed as required