it support engineer
3 the last 71 days, recently 2023-01-09
Responsibility
- delivering first class on-site and remote support and escalating IT issues when necessary
- delivering first class onsite and remote support and escalating IT issues when necessary
- utilise investigative lines of questioning in order to perform effective and informative fault finding and troubleshooting activities
Show more +11 - managing cloud and on-premise backups solutions
- investigating remote monitoring alerts to provide pro-active responses
- delivery and installation of end-user hardware
- diagnosing and resolving hardware based technical issues
- configuring, Supporting and maintaining On-Premise and Cloud based Microsoft Server/Desktop environments
- providing first line Apple product support
- installation of authorised software to servers, desktops and laptops
- deployment and management of mobile devices via MDM tools
- antivirus installation and management
- support installation of wire and wireless network infrastructure
- ensuring security suite and OS updates/upgrades are maintained on relevant hardware
Requirements
- be friendly and approachable with effective communication skills
- have a genuine concern for quality, dedicated to doing an excellent job, as an individual and team member
- A excellent level of current knowledge of IT, with a minimum of 2 years` support experience
Show more +7 - A excellent level of current knowledge of IT, with a minimum of 2 years' support experience
- the initiative to see new opportunities and the ability to assist the business to secure them
- A practical mindset and perseverance due to the nature of the role
- A clean driving licence
- good organisational skills and the ability to multitask
- IT Support: 1 year
- be proactive and customer focused to meet contractually agreed service levels
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