previous housekeeping management experience, ideally gained as a Head Housekeeper in a large and demanding property
excellent interpersonal skills
previous people management experience, including training and development
excellent written and verbal communication skills
experience of dealing with budgets, including analysing profit and loss
desirable to have experience of dealing with Health Safety matters
ability to build rapport quickly and credibly with all contacts including employees, clients, and other internal contacts
ability to work effectively under pressure
Responsibility
ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department
take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
conduct quality inspections using the Omni Facilities Management quality app and identify and manage areas where improvements can be made
ensure all cleaning materials and guest supplies are stored correctly
where relevant support recruitment and associated procedures, including checking right to work documentation
ensure all staff are trained and adhere to the lost property policy
front of house staff
Requirements
hospitality: 1 year
customer service: 1 year
Responsibility
you'll be required for till service, making beverages such as smoothies and juices, preparation of pastries and cakes and general waiting on tasks