COULSDON DENTAL CLINIC Salary
19/21 HATCHETT STREET HOCKLEY B19 3NX UNITED KINGDOM
TIN: 10271906
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Earnings on positions in COULSDON DENTAL CLINIC
COULSDON DENTAL CLINIC is looking for employees for positions:
receptionist
Working hours
- full-time
Responsibility
- you'll also conduct Telephone Callbacks with new patients, building rapport and securing appointments
- handle all leads according to the designated pathway, ensuring all information is captured and recorded as required against target SLAs
- conduct Telephone Callbacks with new patients with the aim of building rapport and securing an appointment
- reporting into the Treatment coordinator, as an Enquiry Coordinator , you'll be responsible for handling leads according to the designated pathway, ensuring that all information is captured and recorded as required against target SLAs
- complete all trackers and paperwork as required from Telephone Reporting to line managers and senior management in regard to performance against listed KPIs and targets
- make future appointments as required, including follow-up calls reviewing treatment plans. Handle the practice's social media presence in line with the social media strategy
- are you an experienced customer service professional with a passion for building relationships and overcoming objections? Do you thrive in a fast-paced environment and love working with people? If so, we want you to join our team as an Dental Receptionist /Enquiry Coordinator
Education
- GCSE or equivalent
Requirements
- A good standard of formal education
- ability to remain calm and professional in a fast-paced environment
- excellent communication skills, both written and oral
- confident in conversation to build relationships and overcome objections
- ability to perform in a service-focused environment
- personable, highly motivated, friendly, flexible, reliable, and organised
- fully computer literate
- minimum 2 years of experience in customer service