CONVERGENCE GROUP INTERNATIONAL  Salary

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CLEVE CHURCH STREET BLAGDON BRISTOL BS40 7SJ ENGLAND
TIN: 10906573
 Transportation & logistics
Rating of the company

CONVERGENCE GROUP INTERNATIONAL
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CONVERGENCE GROUP INTERNATIONAL is looking for employees for positions:

customer service executive

  • customer service executive
  • engineering manager
  • credit controller
  • purchase ledger clerk
  • internal account manager

Working hours

  • full-time

Benefits

  • mutual

Requirements

  • as the first point of contact for many customer technical requests, act as an ambassador for the company
  • ensure customer communications during lifecycle of technical cases, ensuring updates are timely, promises kept, and stakeholders informed
  • manage requests from customers via portal, email and phone, dealing professionally, accurately and courteously, resulting in a high level of customer satisfaction

Contract type

  • minimum 10 tasks per day
  • minimum 20 ServiceNow external case updates per day

Responsibility

  • use supplier portals to check for faults and then ensure the supplier resolves fault