CONTESTO Salary
128 CITY ROAD LONDON EC1V 2NX UNITED KINGDOM
TIN: 12402416
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Earnings on positions in CONTESTO
CONTESTO is looking for employees for positions:
care coordinator
Working hours
- full-time | Part-time | Permanent
Responsibility
- to attend phone calls from carers, service users and healthcare agencies, local authority etc during out of office hours
- all documentation for each employee is submitted into electronic file and paper file in the office
- ensuring review date reminders are active on relevant spreadsheets
- to amend documentation, records, files and system as per completed audits
- to name, store and assign all call log recordings to service user notes and client accounts during each shift
- to ensure all documentation required for service users and customer accounts are completed throughout each shift and any relevant or urgent information is relayed to the client and Contesto team members alike
Requirements
- extensive experience of rostering for Home Care Services using Care Monitoring systems
- good use of own initiative and problem-solving skills as well as being dedicated, flexible and a reliable team player
- excellent professional phone etiquette and people management skills
- an effective problem solver when faced with time sensitive issues and unforeseen circumstances. Experience with dealing with medication queries
- it is essential to have a strong knowledge of a variety of services including domiciliary care, emergency response call centres, &/or of a similar role with outstanding communication skills using a variety of methods
- A calm and confident disposition
- care Management: 3 years
- homecare Coordination: 3 years