CONTEDIA  Salary

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TECHNOLOGY HOUSE 35 SOUTHGATE PONTEFRACT WF8 1LN
TIN: 04231393
 IT-Services
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CONTEDIA
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CONTEDIA is looking for employees for positions:

it apprentice

  • it apprentice

Language

  • english

Requirements

  • 5 GCSEs grades A*-C/9-4 or equivalent
  • organised
  • good timekeeping
  • attention to detail
  • ability to build and maintain good customer relationships and in an honest and trustworthy manner is critical
  • A passion for IT and helping customers is a must
  • knowledge of Microsoft 365 and what services are available on the platform
  • have a highly logical, sensible approach to problem solving, both on a technical, and non-technical level

Responsibility

  • manage, investigate, and resolve client support requests remotely
  • provide on occasion, on-site assistance to colleagues with installations, upgrades, and fixes to client infrastructures
  • manage and work on multiple tickets
  • accurately create, update, and manage client knowledgebase articles
  • the role is highly customer focused, so the ability to build and maintain good customer relationships and in an honest and trustworthy manner is critical.  Explaining complex scenarios in non-technical terms and providing customer guidance through technical issues is also a necessity within the role, as is a “get to the bottom of it” approach that sees issues get properly resolved
  • configure and install IT software and hardware
  • estio Training have an exciting new opportunity for an Helpdesk Advisor and IT Support Apprentice with Contedia Limited, a computer support and service company based in Pontefract
  • contedia has a small, but fast paced team meaning the ability to multi-task is absolutely crucial to succeeding in this role, along with being able to recognise your own strengths and weaknesses, and those of your colleagues, to help you work as a team-player and best achieve the departments goals.  You should, however, be comfortable to work entirely on your own initiative, especially where you or your colleagues are working with customers elsewhere