CONNECTWISE Salary
C/O BLYTHE PHILLIPS 8/9 EARLS WAY HALESOWEN B63 3HR UNITED KINGDOM
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Earnings on positions in CONNECTWISE
CONNECTWISE is looking for employees for positions:
technician
Benefits
- laptop
Education
- 1 to 2 years of experience in a Service or Help Desk Desk/Support Center environment
- IT Certifications preferred
- college or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment
Responsibility
- general access and connectivity issues
- support and solve desktop application issues; elevate to Level 2 as needed
- basic administration of user accounts and groups
- take ownership of trouble tickets, working and tracking issues to resolution
- record detailed information into Service Desk ticketing system
- support for mobile devices such as iPhones, Blackberries, and Android phones
- occasionally act as a liaison between Partners/Clients and NOC team in India
- utilize support applications to ensure timely resolution of client issues
Requirements
- to perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- the requirements listed below are representative of the knowledge, skill, and/or ability required
- reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- excellent knowledge of Windows operating systems, Apple operating systems
- proficient in Active Directory
- knowledge of network basics
- knowledge of VPN basics
- excellent communication, written and verbal are vital for communication via phone, chat, and email