Compliance365 in Darlington Salary
Darlington
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Earnings on positions in Compliance365
Compliance365 is looking for employees for positions:
customer service manager
Working hours
- full-time
- full-time | Permanent
Salary
- salary
Education
- bachelor's
Responsibility
- assist in the triage and workflow assignment of requests
- collaborate with cross-functional teams, including Development, Service Delivery
- collaborate with cross-functional teams, including Development, Service Delivery, Incident Management and Quality Assurance
- lead, mentor, and motivate a team of technical professionals, including support desk specialists, DevOps engineers, and support personnel
- identify areas for improvement in processes, tools, and infrastructure to enhance efficiency, reliability, and scalability
- manage a team and the day-to-day operations of Service Desk operatives undertaking Standard Operating Procedure requests received via email/portal such as creating users to maintain a high level of user satisfaction
- drive initiatives to automate manual processes, streamline workflows, and implement best practices to optimize system availability, performance, and security
- collaborate with stakeholders to prioritise and execute operational projects, ensuring alignment with business goals and timelines
Requirements
- proven experience in IT Incident and Customer Support management, preferably in an agile environment
- understanding of ITIL and agile methodologies and their applications would be an advantage
- excellent leadership and team management skills, with the ability to inspire and motivate teams to achieve their goals
- strong analytical and problem-solving abilities, with a data-driven approach to decision- making
- strong analytical and problem-solving abilities, with a data-driven approach to decision-making
- exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels
- proactive mindset with a passion for continuous improvement and staying up to date with industry trends
- operations management: 2 years
Earnings on positions in Compliance365
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2083 £