team leader
Responsibility
Requirements
Current offers for the position:
Support Team Leader London
About Us At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We’re a global provider of School Management Information Systems (MIS) and already support over 2,000 schools across Australia, Ireland, and the UK. We’ve just embarked on an exciting journey of growth and are looking for passionate people to join us for the ride. We want thinkers and problem solvers, who celebrate diversity and thrive in a collaborative team environment to join us and help us transform the lives of teachers, students, and parents all over the world. You’ll work as part of a fun, hardworking team who takes ownership of their work and loves to celebrate successfully delivering wins for our customers and for Compass. About The Role As the Support Team Leader, you will be responsible for providing an outstanding support service for Compass customers. You will lead a team that enables schools to access support through multiple channels and provide a comprehensive Knoweldge Base. Requirements Responsibilities And Duties Leadership/Management Coach and manage a team to ensure the effective delivery of objectives, a positive culture, and high levels of engagement Drive a culture of excellent customer service Ensure that support tickets are being addressed in a timely manner and monitor performance against agreed SLAs Monitor the NPS (Net Promotor Score) of customers Ensure there is sufficient support during opening hours and manage the overall support team rota Collaborate with the Onboarding Manager and Training Manager to ensure a smooth transition of schools into the live support service Proactively seek and implement team-wide improvement initiatives that are aligned with core business objectives (e.g. increasing team capacity, reducing the cost to serve, reducing time-to-fix, etc.) Support
Salary in other companies in the position team leader
ALDERWOOD | 10720 £ | 7155 £ 10720 £ |
THE CABINET OFFICE | 10416 £ | 7155 £ 10720 £ |
COMMUNICATE RECRUITMENT SOLUTIONS | 9166 £ | 7155 £ 10720 £ |