COMMUNICOURT Salary
Oldbury
TRIGATE 210 - 222 HAGLEY ROAD WEST OLDBURY B68 0NP ENGLAND
Earnings on positions in COMMUNICOURT
COMMUNICOURT is looking for employees for positions:
service delivery manager
Working hours
- full-time
Salary
- salary
Responsibility
- communicourt is a fast-growing company and it is an exciting time to join the Operations Team at Head Office
- occasional Saturdays for training, at least four a year and up to eight days
- this new role will form part of the Operations Team working closely with the Senior Leadership Team, deputising in the leadership and the line management of the Operations Team and supporting systems changes and improvements to drive operational efficiency and enable growth
- additional two days given after two years service
- responsible to: Operations Manager
- work Base: Office-based role at Trigate, 210-222 Hagley Road West, B68 0NP
- monday – Friday – 7.5 hours per day between 9am and 5pm. Some on call responsibilities on a rota between 6am – 10pm
- managing complaints including the escalation process and ensuring that responses and investigations are dealt with in line with company policies
Requirements
- relevant Qualifications
- A graduate with a bachelor’s degree or higher or other relevant, customer service-related qualification and training
- management or leadership training
- relevant experience
- experience working in a similar professional services setting, i.e., within the Courts, Solicitors, or within an organisation providing professional services
- experience Extensive experience of managing staff and own workload
- excellent professional skills
- excellent organisation skills