it support engineer
Responsibility
- take customer calls to raise support tickets and service requests
- you will work within our technical support providing 1st and 2nd line advice and guidance to our customers
- provide 1st and 2nd line technical support
Show more +13 - you will get the opportunity to work with a broad range of IT technologies and services
- ensure tickets are updated in accordance with agreed time frames
- you will learn new skills from the existing team and be required to complete training to improve your technical ability
- administration of Active Directory, Microsoft 365, and Azure AD
- A minimum of 2 years’ experience within the IT sector and a driving license is desirable
- work on administrative platforms to manage infrastructure health, Wi-Fi & backups
- create and update technical and procedural documentation
- monitoring and maintenance of key customer IT systems
- we have an opportunity for an enthusiastic and highly motivated individual to work within our friendly technical team to provide support to our wide range of customers
- working on a variety of IT projects
- carryout scheduled maintenance work for upgrades and migrations
- communication with customers and internal team to deliver excellent service
- visit customer sites to resolve faults and for pre-planned work
Requirements
- great communicator and genuine willingness to help
- A willingness to learn and develop with a ‘can do’ attitude
- helpful with a positive attitude in a busy environment
Show more +11 - able to project a respectable and professional image
- ability to maintain a calm approach and work effectively under pressure
- ability to work with others in a team and on own initiative
- minimum 2 years IT experience
- good positive, friendly attitude
- excellent customer service skills and telephone manner
- excellent verbal and written communication skills
- cyber Security Awareness
- experience of IT infrastructure, firewalls, networking, and Microsoft products
- windows 10/11 and Microsoft Windows Server troubleshooting experience
- technical support: 2 years
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