COLTELLA Salary
SUITE 5 ENTERPRISE CENTRE SHRIVENHAM HUNDRED BUSINESS PARK MAJORS ROAD WATCHFIELD SN6 8TZ ENGLAND
TIN: 10894285
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Earnings on positions in COLTELLA
COLTELLA is looking for employees for positions:
it support technician
Working hours
- full-time
Responsibility
- understand the nature of the issues the customer is facing and provide adequate solutions for the same
- respond to customer queries and escalate complaints
- troubleshoot technical inadequacies by obtaining required information from the customer over phone or email
- escalate difficult or complex issues in a timely manner
- provide excellent customer service to the clients
- respond to and resolve requests as soon as possible whilst ensuring Service Level Agreements are not breached
- follow up with the customers on a daily basis
- suggest, create and maintain documentation of issues related to customer incidents and service requests
Requirements
- willingness to learn new skills
- basic hands-on experience in resolving technical issues
- excellent customer service skills
- ability to problem solve
- ability to articulate steps taken in documentation
- must be a patient listener and well averse in re-assuring customers during challenging times