COLLINSON INSURANCE GROUP Salary - Salary Report

customer service advisor

4 the last 77 days, recently 2023-05-16

Responsibility

complaints will be handled from escalations from policyholders and representatives via the complaints procedure
to respond to all complaints received by our customers and representatives, meeting our obligations as a company and our governing regulations
to adhere to all company protocols and procedures
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to adhere to FCA rules and regulations
to carryout full thorough and fair investigations of all complaints received
manage own workloads in a smart and effective way
to handle all complaints received in accordance with regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised
highlight any customer experience or TCF issues whilst carrying out investigations with a view to preventing future complaints
to keep accurate and detailed records of all complaints, following correct company procedure
escalate training and competency issues to the Complaints Manager and relevant Team Leaders
to ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant
to carry out any other ad hoc duties consistent with the position that may be required
manage Airport Testing complaints, updating and working with the changes to the Govt rules and Guidelines
to keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest FCA regulations

Requirements

knowledge and understanding of travel claims/products and or assistance experience
an understanding of Personal accident products and industry
knowledge and understanding of complaint handling and insurance regulation, FCA guidelines
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excellent verbal and written communication skills
excellent customer service skills
confident in dealing with deadlines and delivering to targets and objectives

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CMD RECRUITMENT	3915 £	2666 £ 10681 £
CANDIDATE SOURCE	3684 £	2666 £ 10681 £
AXA UK PLC	3520 £	2666 £ 10681 £
TEMPEST RESOURCING	3040 £	2666 £ 10681 £
LAUNCH IT RECRUITMENT	3000 £	2666 £ 10681 £
MCCANN SERVICES	2916 £	2666 £ 10681 £
LMA	2720 £	2666 £ 10681 £
Covise.org	2666 £	2666 £ 10681 £
WALLACE HIND SELECTION	2666 £	2666 £ 10681 £

commercial manager

Responsibility

work with compliance and other teams to ensure we have the appropriate oversight of our partners and their distribution chain
attending and contributing at relevant committee meetings as required
A client facing role, with a main responsibility to assist the Commercial Manager to ensure the business unit is compliant in respect of new product development and existing product changes
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provide reports and analysis as required
assist the team to ensure new partners are successfully implemented and are delivering on all regulatory requirements expected and value to consumers
lead the Product Review process within Travel, ensuring Fair Value Assessments are completed annually as required, and all products go through regular risk reviews
work with functional teams to produce monthly reports on all areas of partner activity, aligning these to business plans and priorities and ensuring awareness of partner KPIs against forecast
ensure all Product Governance activities within Travel are carried out with appropriate consideration given to the customer, and the Consumer Duty requirements

Requirements

good understanding of regulatory compliance rules and their relevant guidelines from an operational perspective
technical expertise in FCA and GI regulations
previous experience within a first or second line compliance role
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good communication skills and the ability to work at pace under deadlines
investigation and problem-solving skills
bright, articulate and confident
ability to work in a scaling environment where things never stand still
organised, with the ability to prioritise and demonstrate effective time management
previous experience in partner onboarding preferable
natural ability to work as part of a team
the candidate will be expected to have first-hand experience in front line UK Insurance compliance and be knowledgeable and experienced in areas such as ICOBs, PROD and Consumer Duty
diplomatic and persuasive, able to build objective lines of argument/rationales for action and present viewpoints assertively
excellent communication skills both verbal and written

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marketing communications manager

Responsibility

manage the whole in-life communication cycle for B2C consumers including content creation
arrange discovery sessions, ensuring all content is delivered to the agreed schedule
careful management of call to action and message impact to drive positive response is essential with focus on driving digital behaviours
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champion the continuous improvement of the consumer communication programme, working in line with performance KPIs across retail retention and consumer communication touchpoints
deliver the content for the voice of the customer programme to meet the objectives set
you will also brief the requirements to integrate new content into the existing member comms cycle as appropriate based on product enhancements or changes
track and report on the impact of all consumer communications making clear recommendations on how to increase brand appreciation and customer engagement
lead the creation, maintenance and ongoing refinement of client end consumer communications for B2B Client toolkits managed by the B2B team
ensure all communication activity reflects our brand strategy and tone of voice
foster and support the development of a Marketing Executive, empowering them to own key projects and content
identify how we can positively influence end consumer impact in both B2C and B2B2C. Driving a culture of continuous improvement and message optimisation, through test and learn principles, and consumer insight and analytics
ensure alignment of creative and copy across all consumer touch points . Provide fresh content for website optimisation and app content as required

Requirements

experience in delivering effective communication programmes and developing multi-channel marketing comms strategies
excellent communication, copywriting, and interpersonal skills with strong attention to detail
the ability to manage multiple projects through to delivery while dealing with competing challenges for time and resource
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experience with consumer loyalty programmes preferred but not essential
strong knowledge of best practice communications is required
build, maintain and enhance relationships with internal teams and external partnerships
educated to degree level
customer-centric mindset and the ability to question, understand, and challenge the status quo, whilst being commercially astute and considering business impact of decisions

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REDIMEER	5833 £	5000 £ 10000 £
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HOWELLS SOLUTIONS	5000 £	5000 £ 10000 £

customer service representative

Responsibility

adhere to set procedures at all times keeping fully aware of ALL schemes handled
participating in and completing any other duties as appropriate and as required
keeping up to date with business knowledge and all aspects of service requirements to ensure clients receive the best possible support and information
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identifying and handling customer complaints in line with company guidelines to meet FCA requirements

Requirements

customer service: 3 years

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social media executive

Responsibility

work across all core marketing disciplines to engage both a B2C and B2B audience
lead on deploying via social channels, developing engaging, creative, innovative content to increase visibility and audience engagement
works with other departments to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messaging
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working with regional marketing leads on the calendar of PR activations including press releases, editorial campaigns, and events
working with the Digital Marketing Manager to ensure consistency through all digital channels

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COLLINSON INSURANCE GROUP

Salary at COLLINSON INSURANCE GROUP

Earnings on positions in COLLINSON INSURANCE GROUP

COLLINSON INSURANCE GROUP is looking for employees for positions:

customer service advisor

Responsibility

Requirements

Salary in other companies in the position customer service advisor

commercial manager

Responsibility

Requirements

Salary in other companies in the position commercial manager

marketing communications manager

Responsibility

Requirements

Salary in other companies in the position marketing communications manager

customer service representative

Responsibility

Requirements

Salary in other companies in the position customer service representative

social media executive

Responsibility

Salary in other companies in the position social media executive