COLLINSON INSURANCE GROUP  Salary

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CUTLERS EXCHANGE 123 HOUNDSDITCH LONDON EC3A 7BU
TIN: 06312711
 Consulting services
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COLLINSON INSURANCE GROUP
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COLLINSON INSURANCE GROUP is looking for employees for positions:

marketing communications manager

  • marketing communications manager
  • social media executive
  • commercial manager
  • compliance officer
  • customer service advisor
  • customer service representative

Working hours

  • full-time

Responsibility

  • manage the whole in-life communication cycle for B2C consumers including content creation
  • arrange discovery sessions, ensuring all content is delivered to the agreed schedule
  • careful management of call to action and message impact to drive positive response is essential with focus on driving digital behaviours
  • champion the continuous improvement of the consumer communication programme, working in line with performance KPIs across retail retention and consumer communication touchpoints
  • deliver the content for the voice of the customer programme to meet the objectives set
  • you will also brief the requirements to integrate new content into the existing member comms cycle as appropriate based on product enhancements or changes
  • track and report on the impact of all consumer communications making clear recommendations on how to increase brand appreciation and customer engagement
  • lead the creation, maintenance and ongoing refinement of client end consumer communications for B2B Client toolkits managed by the B2B team

Requirements

  • experience in delivering effective communication programmes and developing multi-channel marketing comms strategies
  • excellent communication, copywriting, and interpersonal skills with strong attention to detail
  • the ability to manage multiple projects through to delivery while dealing with competing challenges for time and resource
  • experience with consumer loyalty programmes preferred but not essential
  • strong knowledge of best practice communications is required
  • build, maintain and enhance relationships with internal teams and external partnerships
  • educated to degree level
  • customer-centric mindset and the ability to question, understand, and challenge the status quo, whilst being commercially astute and considering business impact of decisions