COLLINSON GRANT GROUP in Worsley Salary

RYECROFT AVIARY ROAD WORSLEY M28 2WF
TIN: 03541703

COLLINSON GRANT GROUP
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COLLINSON GRANT GROUP is looking for employees for positions:

customer service team leader

Working hours

  • full-time | Permanent

Responsibility

  • collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies
  • predominantly through the provision of travel related benefits within a market leading digital travel ecosystem
  • responsible for the direct management and performance of all members of the team for all leisure claim handling activity
  • responsible for the management of day to day work including being the referral point complaints and client queries
  • take calls at any level to ensure service level is achieved on a day to day basis
  • highlight issues and opportunities and make recommendations that may best boost productivity, results and motivation
  • ensure that all communication is done in a professional manner
  • foster an exceptional understanding of the client’s business and the contact centre’s fit with the business

Salary

  • salary

Requirements

  • demonstrated strong leadership skills with ability to manage medium to large groups of people
  • successful ongoing management of a modern day teleclaims service delivery
  • proven track record of having coaching/training responsibility with a claims teams
  • high degree of technical competency is essential
  • ability to adjust claims assessment approach in line with variety of Underwriters philosophies
  • strong presentation, communication and facilitation skills
  • supervising experience: 2 years
  • restaurant management: 1 year
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