COLLINSON GRANT GROUP in Worsley Salary
RYECROFT AVIARY ROAD WORSLEY M28 2WF
TIN: 03541703
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Earnings on positions in COLLINSON GRANT GROUP
COLLINSON GRANT GROUP is looking for employees for positions:
customer service team leader
Working hours
- full-time | Permanent
Responsibility
- collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies
- predominantly through the provision of travel related benefits within a market leading digital travel ecosystem
- responsible for the direct management and performance of all members of the team for all leisure claim handling activity
- responsible for the management of day to day work including being the referral point complaints and client queries
- take calls at any level to ensure service level is achieved on a day to day basis
- highlight issues and opportunities and make recommendations that may best boost productivity, results and motivation
- ensure that all communication is done in a professional manner
- foster an exceptional understanding of the client’s business and the contact centre’s fit with the business
Salary
- salary
Requirements
- demonstrated strong leadership skills with ability to manage medium to large groups of people
- successful ongoing management of a modern day teleclaims service delivery
- proven track record of having coaching/training responsibility with a claims teams
- high degree of technical competency is essential
- ability to adjust claims assessment approach in line with variety of Underwriters philosophies
- strong presentation, communication and facilitation skills
- supervising experience: 2 years
- restaurant management: 1 year