COEO Salary
NOW BUILDING THAMES VALLEY PARK DRIVE READING RG6 1RB ENGLAND
TIN: 05901228
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Earnings on positions in COEO
COEO is looking for employees for positions:
service delivery manager
Responsibility
- lead client service review meetings, adapting messages according to participants technical capability
- actively promote and maintain ITIL best practice processes and standards, including but not limited to, Incident, Problem and Change management
- support alignment of Managed Services resources to projects according to business priorities and demands
- develop and maintain Managed Services documentation, reports, and dashboards
- support the Director, Pod Leads and Senior Service Delivery Engineer with management and analysis of SLA’s, KPI’s and performance metrics to review service performance and support the management of a continual Service Improvement Plan
- management and development of Managed Services Wiki’s, documents, best practice guides and associated documentation
- lead preparation of presentations for service review meetings, identify key trends and patterns in problem and incidents. Identify potential cost saving opportunities for our Managed Service clients
- support the Service Management function as one of the focal points for IT Service Delivery escalations and Incident Management across all IT services
Earnings on positions in COEO
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2916 £