COBALT COMMUNICATION SOLUTIONS

Responsibility

• managing installations and logging faults with our network providers
• managing Engineer's schedules to ensure the right person is on-site at the right time
• empathising and helping customers with their faults and providing first-level support on reporting faults through our Web Portals
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• provide first-level technical support and record faults and issues on our Service Management program
• working with customers over the phone, building rapport and relationships
• you will be working within a small but lively team to deliver great products to our customers