CO & ASSOCIATES Salary
5-7 BEATRICE STREET BEATRICE STREET OSWESTRY SY11 1QE ENGLAND
TIN: 11112336
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Earnings on positions in CO & ASSOCIATES
CO & ASSOCIATES is looking for employees for positions:
support engineer
Working hours
- full-time | Permanent
Responsibility
- provide first-line technical support to clients via phone, email, or chat, assisting them with Windows Server-related issues and inquiries
- troubleshoot and resolve hardware, software, and network problems, ensuring minimal disruption to client operations
- perform system upgrades, installations, and configurations on Windows Server platforms
- collaborate with other team members to escalate and resolve complex technical issues
- maintain accurate records of client interactions, technical problems, and solutions in our support ticketing system
- assist in creating and updating technical documentation and knowledge base articles
- provide exceptional customer service by delivering clear and concise instructions to clients in a friendly and professional manner
Requirements
- proven experience in a 1st line support or help desk role, with a strong understanding of Windows Server environments
- proficiency in diagnosing and resolving technical issues related to Windows Server, Active Directory, DNS, DHCP, and Group Policy
- familiarity with remote support tools and techniques
- excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users
- A customer-centric attitude with a genuine passion for helping clients overcome challenges
- strong problem-solving skills and the ability to work well under pressure
- relevant certifications, such as Microsoft Certified: Azure Fundamentals or Microsoft Certified: Windows Server, are a plus