CMC TECHNOLOGY GROUP Salary
5 SHIRWELL CRESCENT FURZTON MILTON KEYNES MK4 1GA ENGLAND
TIN: 13814545
CMC TECHNOLOGY GROUP Premium profile inactive Premium profile inactive
Earnings on positions in CMC TECHNOLOGY GROUP
CMC TECHNOLOGY GROUP is looking for employees for positions:
it support technician
Working hours
- full-time | Permanent
Requirements
- proven experience in a similar IT helpdesk or technical support role
- strong knowledge of Windows operating systems and Office 365
- basic understanding of network protocols, routing, and troubleshooting
- familiarity with remote desktop support tools
- excellent problem-solving and communication skills
- customer-focused with a passion for delivering top-notch support
- A team player with a willingness to learn and adapt to new technologies
- technical support: 1 year
Education
- GCSE or equivalent
Responsibility
- provide first and second-line technical support to end-users and clients via phone, email, or in-person
- diagnose and resolve hardware and software issues, escalating complex problems to senior engineers when necessary
- assist with setting up and configuring computer systems, software, and peripherals
- install, maintain, and troubleshoot network devices and connections
- perform routine system and software updates
- maintain accurate records of support requests, resolutions, and equipment inventory
- collaborate with the Helpdesk Manager and IT team to improve processes and procedures
- ensure excellent customer service and satisfaction by promptly addressing user needs and inquiries