CLOUDRX

Responsibility

• to answer all telephone calls received into the business either from clinic partners or patients within agreed service levels
• ensuring these are logged in the dispensing incident register
• to assist the clinic partners and patients with any medication queries seeking guidance from the Pharmacist
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• offering to contact the person back if the query is going to take a while whilst their concerns or queries are investigated further
• to respond to all emails within the same day of receiving. If further investigations are required a holding email is sent to the recipient. All emails are responded to using any pre populated templates wherever possible
• ensure that all stock is ordered for owings twice daily
• advise patient of unexpected delays confirming expected delivery of their medication
• to investigate and respond to any complaints received seeking guidance and bringing this to the Pharmacy Manager should there be any corrective actions to be addressed and implemented
• to investigate and respond to any dispensing incidents received seeking guidance and bringing this to the Pharmacy Manager should there be any corrective actions to be addressed and implemented
• should any prescriptions be affected by a long term owing patients and clinics are contacted to discuss alternative medication solutions
• to investigated daily any prescriptions not dispatched within the dispatch manager and look to resolve these
• communicate with all delivery couriers and patients to investigate any delivery questions and assisting the patients if any parcels as unexpectedly delayed