CLOUDRX Salary
1 HAWTHORN PARK LEEDS LS14 1PQ UNITED KINGDOM
TIN: 12320975
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Earnings on positions in CLOUDRX
CLOUDRX is looking for employees for positions:
customer service advisor
Working hours
- full-time
Responsibility
- to answer all telephone calls received into the business either from clinic partners or patients within agreed service levels
- ensuring these are logged in the dispensing incident register
- to assist the clinic partners and patients with any medication queries seeking guidance from the Pharmacist
- offering to contact the person back if the query is going to take a while whilst their concerns or queries are investigated further
- to respond to all emails within the same day of receiving. If further investigations are required a holding email is sent to the recipient. All emails are responded to using any pre populated templates wherever possible
- ensure that all stock is ordered for owings twice daily
- advise patient of unexpected delays confirming expected delivery of their medication
- to investigate and respond to any complaints received seeking guidance and bringing this to the Pharmacy Manager should there be any corrective actions to be addressed and implemented