CLOSE BROTHERS is looking for employees for positions:
commercial manager
Benefits
mutual
Responsibility
this is a high-profile, dynamic role, responsive to the needs of the business, Executives, stakeholders and issues that might arise
there may be no ‘typical’ day’ as the Sourcing Contract and Commercial Manager
however, here’s a snapshot of some of the key parts of the job
inputs into consistent methodologies for performing financial business reviews on effectiveness of the Service Provider relationship
ensures control framework implemented and continuously reviewed if applicable
ensures Service Provider implementation of required SOX controls if applicable
leads development of charge-back strategy and allocation methodology
approves financial aspects of contract changes – e.g. COLA adjustments
Contract type
knows and understands the contract in detail, answers contract questions and maintains an FAQ log
provides contract training and educates the wider IT organisation periodically to ensure stakeholders understand the contract terms and deliverables
manages the end-to-end lifecycle process of Contract Change from development through to execution, including obtaining the relevant stakeholder approvals
creates vision, clear direction and strategy for strategic outsourcing arrangement for CBL business owners and stakeholders across the organisation
leverages, and inputs into Third Party Management Contract Management processes and tools
initiation and preparation of change request
interprets the contract and initiates resulting consequences
impact assessment and prioritisation
business administrator
Responsibility
attending to new business enquiries ensuring internal and external stakeholders are aware of the progress of their proposals
undertake FCA and DPA checks to ensure compliance procedures are met
undertaking Credit checks and packaging opportunities for consideration by Credit
correctly generating documentation to ensure a smooth payout
undertake telephone delivery checks with customers and suppliers in line with departmental procedures
collate information and update in-house systems, utilising all appropriate authorised IT services
ensure that agreements are uploaded accurately to the Administration system to pass on correct information onto the Customer Services Team
managing the administrative life cycle of opportunities from proposal through to completion and pay-out; communicating any requests for conditions or missing items for payout in a timely manner to the relevant party
product designer
Responsibility
develop creative concepts to balance user needs, business goals and technical realities
apply conceptual thinking to create digital services across multiple platforms, bringing together user needs, business goals and technical realities
develop design concepts using user centric design methods to evaluate and reimagine existing processes and customer touch points
support explorative and evaluative research initiatives, alongside UX designers and CX strategists
facilitate co-design workshops with business to gather user insights, validate designs, and drive design decisions
design high fidelity visuals in support of Customer Experience projects delivered across the bank
understand a design brief, devise an approach, and understand artefacts required to communicate your design intent
use creative flair to translate concepts into viable designs that illustrate simplicity despite their technical complexity
service manager
Responsibility
be a change evangelist in socialising all new initiatives and maintaining strong, productive and collaborative relationships
understand the overall end-to-end services and align roles / activities that interfaces with related Services
analyse, understand, and continuously manage interdependencies across the services, reviewing performance levels and trends, to drive its efficiency and effectiveness
ensure Process Compliance, Adherence and Maintenance of Service Management Process and Tools
setup required Governance to ensure process and operations performance is reviewed at various levels e.g
understand business drivers, customer strategy, and act as the face of the customer to the Service Providers , to drive and agree transformation activities, as well as Executive Stakeholders
operations resources, Process Managers, Process Owners, Service Delivery Managers across Service Providers and provide intervention and guidance where at risk
act as the liaison point for internal Third Party Management functions when new or alternative sources of supply are required or existing supplier agreements are to be terminated, varied or extended
supervisor
Responsibility
work with the Operations Manager to support and deliver key people activity, supporting with training, development, and onboarding of staff
coach, mentor, and develop staff, to ensure effectiveness in their role
receive enquiries by email or telephone, addressing these effectively and in a timely manner
work closely with Sales/Customers to smooth the onboarding and agreement set-up processes with a focus on getting things right first time and providing an efficient, effective service to our customers, providing real-time updates to customers and other interested parties when required
process all requests, where required, for in-life tasks including settlement quotes, agreement settlement, reschedules , process card payments, refunds and updates to account information plus other activity required as and when requested
property manager
Responsibility
project Delivery
assist in the production of clear briefs, programmes, phasing and cost plans for all property projects
liaise with all internal and external stakeholders throughout project lifecycle
act as the primary contact for all internal / external parties regarding the projects
assist in producing scopes for external consultants and compiling formal appointments
support procurement and tender process and compilation of contractual arrangements for contractors
effectively manage costs through the application of formal financial controls
consistently challenge, manage and benchmark costs
finance business partner
Responsibility
produce monthly Management Information Pack & other regular reports for the functional owners and perform ad hoc analysis
manage the annual budget, regular forecasting and long-term strategic plan from a financial perspective
support ongoing development of the IBM TM1 finance reporting tool, helping to deliver additional benefits to budget holders
review current processes, oversee implementation / improvement of systems and internal controls to company requirements and standards
monitor the financial targets and performance based on Bank Strategy. Agree remedial action with stakeholders where necessary and support the delivery of cost saving initiatives
estimator
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Responsibility
preparing detailed cost estimates using standard methodologies and company templates
preparing detailed cost estimates using Schedule of Rates
breaking down project specifications and scopes into a bill of quantities and Estimates
obtaining pricing data from national framework agreements, supplier catalogs, and subcontractors
drafting custom specifications and preambles aligned to project requirements
assisting with client liaison and attending pre-tender meetings
managing tender documentation including forms, specifications, drawings, and schedules
supporting the team with post-tender analysis and identifying improvement opportunities
Requirements
experience Building and construction estimating
basic knowledge of construction techniques, plant, health & safety requirements
understanding of the design process from concept through to completion
proficient in MS Office applications, especially Excel at intermediate level
good numerical, analytical, and commercial acumen
strong written and verbal communication skills
highly organized with keen attention to detail
estimating: 2 years
business analyst
Language
english
Responsibility
business Situation Analysis
provide conceptual solutions to often complicated business problems and make recommendations for preferred solutions
investigates business situations where there is some complexity and ambiguity
ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practicing effective risk management
plans, manages and investigates business situation analysis where there is significant ambiguity and complexity
lead requirements gathering and elicitation using a range of analysis tools and techniques
comply with the PA Dealing policy
ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities
Requirements
plans and drives scoping, requirements definition and prioritisation activities for large, complex initiatives
selects, adopts and adapts appropriate requirements definition and management methods, tools and techniques
obtains input from, and formal agreement to, requirements from a diverse range of stakeholders
negotiates with stakeholders to manage competing priorities and conflicts. Establishes requirements baselines
ensures changes to requirements are investigated and managed
contributes to the development of organisational methods and standards
produces models in support of business strategy
has in-depth knowledge of a broad range of industry-wide modelling techniques
developer
Responsibility
development and maintenance of IT systems for the Investment business
working closely with the wider Change Management & Technology teams in delivering projects
act in a compliant manner with all relevant FCA and other regulations
proposing business solutions and seeing them through to implementation
migration of Excel and Crystal reports to newer technologies within the Microsoft Platforms
build solutions using MS ASP.NET
develop SSIS packages and SSRS reports
build relationships with other developers and across change and technology teams as well as with the business users to facilitate an effective working relationship