CLEVAGROUP Salary
UNIT 3 LABBY GREEN CLOSE HERTFORD SG14 2FY ENGLAND
TIN: 05809779
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Earnings on positions in CLEVAGROUP
CLEVAGROUP is looking for employees for positions:
it service engineer
Working hours
- full-time | Permanent
Education
- GCSE or equivalent
Responsibility
- this role reports directly to the Service Desk Manager
- all actions completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office
- where required answering the telephone and providing excellent customer service at all times
- correct attire worn always including site visits
- ensuring you are meeting your set KPI’s and overall the Service Desk Golden KPI’s
- when creating or assigning a ticket all fields to be completed correctly
- escalate IT issues to the Service Desk Manager where necessary
- responsible for the management of the hosted environment and local infrastructure for all customers
Requirements
- adhere to company protocol as laid out in the Company Handbook
- additional responsibilities as requested by the Service Desk Manager
- ISO 27001 and 9001 awareness including Information Security Awareness
- technical support: 5 years
- customer service: 5 years