CLEVAGROUP  Salary

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UNIT 3 LABBY GREEN CLOSE HERTFORD SG14 2FY ENGLAND
TIN: 05809779
 Communication & media production
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CLEVAGROUP

Earnings on positions in CLEVAGROUP

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CLEVAGROUP is looking for employees for positions:

it service engineer

  • it service engineer
  • sales support administrator

Working hours

  • full-time | Permanent

Education

  • GCSE or equivalent

Responsibility

  • this role reports directly to the Service Desk Manager
  • all actions completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office
  • where required answering the telephone and providing excellent customer service at all times
  • correct attire worn always including site visits
  • ensuring you are meeting your set KPI’s and overall the Service Desk Golden KPI’s
  • when creating or assigning a ticket all fields to be completed correctly
  • escalate IT issues to the Service Desk Manager where necessary
  • responsible for the management of the hosted environment and local infrastructure for all customers

Requirements

  • adhere to company protocol as laid out in the Company Handbook
  • additional responsibilities as requested by the Service Desk Manager
  • ISO 27001 and 9001 awareness including Information Security Awareness
  • technical support: 5 years
  • customer service: 5 years