CLARITY SOFTWARE Salary
6 THORLEY LANE TIMPERLEY ALTRINCHAM WA15 7AZ ENGLAND
TIN: 06748603
CLARITY SOFTWARE
Earnings on positions in CLARITY SOFTWARE
CLARITY SOFTWARE is looking for employees for positions:
support engineer
Working hours
- full-time | Permanent
Responsibility
- quickly build relationships with existing customers, partners and colleagues
- provide world class telephone and web based customer service
- ownership of customer issues through to resolution
- issues owned kept within our designated SLA timeframes at all times
- liaise with other technical teams; QA, Development and implementation, to assist in resolving problems with software products and customer issues
- provide world class product and technical support for end users and colleagues, ranging from system/software installation and setup, to in-depth issue analysis and database interrogation
- managing you own assigned issues, but also working in collaboration with the rest of the support department to aid in issue resolution
Education
- GCSE or equivalent
Requirements
- minimum of 2 years proven experience in an Application Support role
- A positive, enthusiastic attitude
- strong interpersonal, written and oral communication skills
- ability to effectively prioritize and execute tasks in a high-pressure environment
- flexible and adaptable in regards to product advancements, workload and nature of issues on a day to day basis
- ability to work both independently and in a team-oriented, collaborative environment
- ability to conduct research into software-related issues and products, with strong problem-solving skills
- technical support: 1 year