CITNOW VIDEO Salary
9 MILLARS BROOK MOLLY MILLARS LANE WOKINGHAM RG41 2AD ENGLAND
TIN: 09720206
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Earnings on positions in CITNOW VIDEO
CITNOW VIDEO is looking for employees for positions:
customer advisor
Working hours
- full-time | Permanent
- full-time
Language
- english
Benefits
- profit sharing
Responsibility
- manage all incoming cases in a professional, courteous manner via phone and email
- manage all incoming cases in a professional, courteous manner over the phone and via email
- where appropriate, liaise with team members and escalate tickets to Senior Engineers providing a detailed synopsis of all activity to date
- take ownership of faults and manage them in a logical and methodical manner
- conduct full and thorough diagnostics with end users to enable first point of contact fault resolution
- ensure all faults are progressed and cleared within SLA – escalating to other internal and external teams as appropriate
- diagnose and resolve problems to the customers satisfaction and follow up as required
- utilise Service Desk call logging software to log, monitor, update and resolve customer problems and incidents in line with Service Level Agreements
Requirements
- experience in a customer focused role
- customer focussed with excellent communication skills
- positive, organised, proactive with excellent problem-solving skills
- able to work well as part of a fast-paced team and works to your own initiative
- passionate about technology
- able to work well as part of a fast-paced team and works to their own initiative
- A strong trouble-shooter with problem-solving experience and skills
- proficient with Technology with a high level of IT literacy