CITIZENS ADVICE LINDSEY  Salary

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GUILDHALL MARSHALL'S YARD GAINSBOROUGH DN21 2NA ENGLAND
TIN: 04740511
 Administration
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CITIZENS ADVICE LINDSEY
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Estimated salary

£ 1946

Median salary at CITIZENS ADVICE LINDSEY

£ 1876 Lowest salary
£ 1922 The average salary
£ 1946 Highest salary

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CITIZENS ADVICE LINDSEY is looking for employees for positions:

centre manager

  • centre manager
  • office administrator

Working hours

  • full-time | Permanent

Education

  • A-Level or equivalent

Responsibility

  • the successful candidate will manage and support a team of technical supervisors, debt advisers and support staff
  • ensure support for vulnerable clients and ensure safeguarding matters are dealt with sensitively and appropriately
  • ensure the complaints and incident reporting procedures are followed
  • ensure regular one-to-ones and appraisal meetings are carried out with team members, manage performance and initiate capability and sickness procedures promptly
  • initiate and progress disciplinary measures if required and in consultation with the Operations Manager
  • we are looking for an experienced Call Centre Manager or a person who can demonstrate they have transferable skills to implement and manage a new debt advice call centre
  • lead, coach and motivate the team within the call centre to deliver agreed KPIs /PIs. This includes but is not limited to accurate quality of advice and recording, productivity, service levels and a high standard of customer satisfaction
  • ensure regular team meetings to ensure that the team have accurate and up-to-date information about the service and operation

Requirements

  • experience of leading, coaching and managing a large team within a customer service or call centre environment
  • experience of recruiting and inducting staff within a customer service or call centre environment
  • demonstrable experience of setting performance objectives and maximising the performance of individuals and teams
  • experience of developing and maintaining effective performance management records and suggesting improvements
  • experience in writing management and performance reports
  • experience of meeting robust KPIs
  • management: 2 years