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CHRISTIAN AID IRELAND is looking for employees for positions:
administrator
administrator
Requirements
supporter Care Administrator Role Profile – permanent post - closing date 27 September 2024
Responsibility
to meet and greet all visitors to the Christian Aid Ireland office in Belfast
to produce supporter acknowledgement letters for all donations as required
to ensure all activity is carried out in full compliance with Christian Aid Ireland financial policies
to provide first line answering of the external telephone lines for the FASE team and to provide excellent supporter care including the resolution of donation related queries and ensuring all such interactions are appropriately recorded
to confidently communicate with supporters on the impact of their donations including the benefits of regular giving, Gift Aid / Tax Efficient Giving, promoting the benefits of communicating by both e-mail and telephone
open post in accordance with the Supporter Care processes and procedures and to input and/or import donor/donation data onto the database while maintaining a high standard of data quality in all data processing
excellent working relationships with the FASE team, ensuring they are supported and assisted on administrative tasks when required, including dispatching resources, setting up meetings and sending out mailings
excellent working relations with the finance department to ensure all supporter care processes are compliant and meet with the finance processing requirements