Earnings on positions in CHRISTIAN ACTION HOUSING SPECIAL PROJECTS
CHRISTIAN ACTION HOUSING SPECIAL PROJECTS is looking for employees for positions:
customer service team leader
Working hours
full-time
Responsibility
customer Service Team Leader
establish effective reporting mechanisms for service performance data to ensure services are be monitored effectively
to deal with more complex enquiries and formal complaints which require research, investigation, liaising with other staff and stakeholders as appropriate
location: Enfield, Head office
to drive and champion continuous improvement across all services managed by putting in place strategies and mechanisms for delivering improvements
to manage the delivery of a comprehensive, customer focused front line Customer Service Hub, covering responsive repairs, housing management and all other first line enquiries
maintain and develop relevant Policies and Procedures that apply to the Customer Service Hub
to instil a strong culture of excellent customer service by ensuring appropriate systems and processes are in place to enable customer enquiries to be resolved at first point of contact
Salary
salary
cleaner
Working hours
full-time
Requirements
you must have a full, clean driving license and the ability to drive small and large vans as and when required
you will need to be physically fit and able to manage a range of physical tasks
ideally you will have experience of cleaning in a similar role, but we do offer full training
well organised with good attention to detail
safety conscious, and experience of using cleaning equipment and knowledge of COSHH regulations would be an advantage
we will also require successful applicants to undertake a DBS check
what we’re offering
hr advisor
Working hours
full-time
Salary
salary
Responsibility
make best use of the intranet in providing information to be included on our intranet page
take an active role in Health and Safety for employees through effective induction and training, monitoring of policy, keeping informed of best practice and supporting the work of the Association’s H&S working group
any other duties that may be reasonably required
coordinate and administer training events; bookings, confirmations, collating feedback, reporting on KPI’s and results
provide HR data, KPI’s and reporting on a monthly basis and as needed to support the Operations Manager – People & Culture in the production of reports and papers for management team and board committees
surveyor
Working hours
full-time
Responsibility
any other duties that may be reasonably required
assist with the development of the annual departmental budget and plan
responsible for tendering procedures - preparing and presenting tender analysis
operations manager
Working hours
full-time
part-time
Responsibility
operations Manager - Housing Services
operations Manager – Supported Housing
who we are
we manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people
overseeing the operational day-to-day delivery of a high-quality repairs and maintenance service across mixed tenure housing stock
christian Action has grown into a vital local provider of accommodation in four North London boroughs
deliver high levels of customer satisfaction through management of a small Customer Service Hub focused on first time resolution
role Purpose
Salary
salary
support worker | young people |
Working hours
full-time
Salary
salary
Responsibility
any other duties that may be reasonably required
develop, lead and support life skills workshops in partnership with the engagement team
housing officer
Working hours
full-time
Benefits
mutual
Responsibility
identify and report any safeguarding issues in line with our Safeguarding policies
customer service advisor
Working hours
full-time
Responsibility
customer Service Advisor – Housing and Asset
raise repairs requests, deal with ongoing repairs and follow on works, liaising with suppliers and internal and external customers
collect phone-based satisfaction survey response through proactive calling based on the requirements of the teams
administer rent account transactions, including setting up direct debits and taking telephone payments, as required
work collaboratively across the Association, co-ordinating and cross working to achieve efficiency and supporting other departments as appropriate
to deliver services that meet key performance targets/indicators and operational service plan objectives
location: Head Office, EN3 6GS
to deliver services that meet legislation and regulatory requirements and reflect best practice and deliver excellent customer service at all times