CHRIS LEWIS GROUP is looking for employees for positions:
marketing coordinator
Responsibility
we work for prestigious clients like the University of Oxford, Royal Palaces and County Councils
our strategy is to achieve a premium service and a commitment to employees, customers, and all stakeholders
within our group we provide installation and maintenance of fire alarm, security system and smart home systems
preparing quotes, invoices, and other sales-related documents
we value staff progression, provide regular training and encourage and support self-learning opportunities
qualifying sales leads to pass to the sales team
processing customer orders to hand off to the delivery team
our absolute ambition is to provide and maintain a premium service in the industry with staff wellbeing, safety, and environmental considerations at the forefront of our services
Requirements
strong written and verbal communication skills
exceptional organisational skills and attention to detail
sales support administrator
Responsibility
sales Handover Document to Service/Projects, incorporating NSI required information in terms of specifications, collating the as-installed information for NSI certification
ensuring the weekly sales totals are on the sales board
co-ordinate dispatch of proposals, specifications and takeover & maintenance packages to Company standards as required
typing and sending all installations order confirmations along with deposit request and relevant documentation
taking and processing card payments for customer deposits
taking the inbound sales calls . Taking as much information from the customers and accurately handing over messages to the relevant sales person
dealing with customers queries via telephone, Hubspot and Livechat
accurately turning enquiries to won and processing through to the install/service team or customer services to allow them to progress the works
customer service team leader
Responsibility
your role will be instrumental in fostering positive customer experiences and promoting the company's reputation for excellence
you will lead by example
key Responsibilities
we are seeking a highly motivated and experienced Customer Service Team Leader to join our reputable 30years in business fire and security installation company
as the Customer Service Team Leader, you will be responsible for overseeing the customer service department, ensuring the delivery of exceptional service to our clients
you will lead a team of customer service representatives, providing guidance, support, and training while maintaining a high level of professionalism and efficiency
manage and mentor a team of customer service representatives, providing guidance, training, and performance evaluations
prepare regular reports on customer service activities, performance metrics, and trends for management review
technician
Responsibility
championing customer issues and complaints to bringing to the weekly customer success meeting with ideas for improvement
managing the estate of installations
implementing change within the business, making recommendations for new processes and being part of the team to deliver them
identifying common faults and recommending training, change of practices or system/component reliability issues
to set up and manage cloud solutions for all system where remote support can be provided
the role is primarily office based with occasional visits to support installations as the 3rd line technical expert
reviewing calls where first fix was not achieved or when multiple visits have occurred within a short time window to ensure the correct response is being provided and customers are getting the correct solutions as quickly as possible
customer service administrator
Responsibility
assist with allocation of unassigned tickets and daily HubSpot management
support engineer
Responsibility
provide organised holiday cover for all sales team administration requirements
sales Handover Document to Service/Projects, incorporating NSI required information in terms of specifications, collating the as-installed information for NSI certification
service manager
Requirements
at least 5 years’ experience in a Technical/Service based role
proven track record of proactively managing engineers, ensuring that daily and long-term needs are met
security manager
Requirements
managing internal engineers and subcontractors using software related management apps or providing weekly meetings and constant communication daily to sites
delivering jobs from the design stage through to the handover to maintenance
managing multiple projects at any given time from high end residential to multi-dwelling apartments
managing Contracts from £20,000 to £1,500,000 - assisting and developing processes within the company- raising purchase orders and placing orders
excellent client-facing and internal communication skills
strong organisational skills including attention to detail
A proven track record of technical knowledge within the fire and security industry, with the willingness to learn Smart Home automation technology
Responsibility
to perform risk management to reduce potential risks
fire & security engineer
Requirements
competency in servicing, fault finding and repairing Fire and Security systems
strong electrical aptitude
experience of IP Networking would be preferred
understanding of relevant British Standards relating to servicing, maintenance and commissioning
familiarity with safe working practices
excellent problem solving and decision-making skills to deliver the right solution for our customers
team player with strong verbal, written and interpersonal skills
beyond the role
Responsibility
support the field & service sales team with technical advice including compliance requirements to the relevant industry standards
technical support engineer
Language
english
Requirements
competent in the Design, Installation and Maintenance of Access Control, CCTV, Intruder Alarm Systems
level 3 qualification in at least one security discipline above
FIA qualitied as Advance Maintainer for Fire Alarms