team leader
12 the last 362 days, recently 2023-09-30
Responsibility
- chessington World of Adventures, Leatherhead Road, Surrey, KT9 2NE
- chessington World of Adventures Resort, Leatherhead Road
- chessington World of Adventures Resort, Leatherhead Road, Chessington, KT9 2NE
Show more +91 - A job with Merlin isn’t like a job anywhere else
- chessington, SURREY, KT9 2NE
- with attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases
- united Kingdom
- we trade in fun
- entertainments and Events Team Leader
- we are currently looking for 2023 VIP Team Leader
- engineering Team Leader
- lead and support a team of Guest service representatives to deliver exceptional service and create memorable experiences for our guests
- in smiles, shrieks and spine-tingles
- oversee the Guest Experience operation, ensuring seamless operations, efficient workflows, and excellent customer service standards
- support and lead the team in effectively operating the Ride Access Pass program, providing guidance and assistance as needed
- handle escalated guest feedback and inquiries on the day, addressing concerns promptly and professionally to ensure guest satisfaction
- set up guest sessions and accommodate the Reserve and Ride service based on guests' specific needs and preferences
- in Memories
- assist guests with accessibility inquiries, providing information and assistance to ensure a comfortable and inclusive experience for all guests
- working on a shift pattern with team of waste & recycling drivers/ hosts
- update queue times regularly and maintain accurate records of ride closures or any changes in ride availability
- handle escalated accessibility complaints, investigating issues thoroughly, and working towards a satisfactory resolution for the guest
- in magic
- about the Role
- reviewing training, and supporting with training new staff
- monitor key performance indicators related to guest satisfaction, service quality, and operational efficiency within the resort
- communicate with team members and relevant departments via radio to ensure seamless coordination and efficient operations
- but there are no tricks behind our magic
- assist in resolving guest complaints and conflicts, taking appropriate actions to ensure resolutions are reached in a timely and satisfactory manner
- supporting with recruitment
- instead, there are people like you
- location: Chessington World of Adventures Resort, Surrey, KT9 2NE
- supporting with waste management across the resort
- A competitive hourly rate
- foster a positive and inclusive work environment, promoting teamwork, open communication, and a culture of continuous improvement
- assist guests with any issues or concerns they may have, providing exceptional customer service and resolving problems promptly and professionally
- stay informed about accessibility regulations and guidelines, ensuring the resort's compliance and making necessary updates to policies and procedures
- passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be
- we are currently recruiting for a Front Office Team Leader
- access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- with our Theme Park, Zoo, spectacular Hotels & Glamping as well as our Go Ape courses there are plenty of ROARingly exciting career paths available
- application Closing Date: Wednesday 12th July
- managing Waste area cleaning
- manage and monitor the queue lengths of the Ride Access Pass system, ensuring wait times are kept to a minimum for guests with disabilities
- manage and respond to accessibility inquiries from guests before their visit, providing accurate and comprehensive information to ensure their needs are met during their visit
- collaborate with other departments, such as Guest Services and Operations, to address guest issues, gather feedback, and implement improvements
- working within the Waste & Recycling department, you will keep the resort, hotels and glamping sites clear of any waste; driving and towing waste bins, recycling, bin rotations and using compactors and cardboard bailers
- in this role you will be the face of our hotels
- supporting with maintenance issue
- address accessibility inquiries and concerns from guests on the day, providing prompt and courteous assistance to ensure their visit is enjoyable and accommodating
- 25% discount in our on-site retail shops and restaurants
- be a strong team player with an upbeat and approachable persona
- location: Chessington World of Adventures, Surrey KT9 2NE
- supervise and support a team stationed at ride access pass entrances, ensuring they have the necessary resources and training to assist guests with disabilities effectively
- you will assist in the safe and efficient operation of the Waste & Recycling team, focusing at all times on waste management, recycling, bin sortation and additional tasks as required to meet operational needs; whilst ensuring all tasks are undertaken in a safe manner, enforcing health & safety policies and procedures at all times
- hours
- our reception team are dynamic and motivated to deliver engaging & memorable guest experiences, to both our families and corporate guests
- hours…
- working with contractors in removal of Waste streams
- 40% discount on Lego
- hours: Full time, Fixed term contract to November 2023
- good attention to detail
- you will be responsible for driving company vehicles to collect full bins & replace them with empty ones
- 37.5 hour working week
- finally, you will remain customer focused at all times and ensure all duties are carried out in a professional manner
- this role is passionate about improving revenue and delivering the highest levels of guest care
- you’ll be commercially motivated, always keeping revenue targets in mind and finding opportunities to maximise the department’s success
- this includes planning all elements of ride management, including ensuring winter maintenance plans are deliverable
- we're currently looking for a Team Leader to join our Security team at Britain’s Wildest Adventure
- in this role you will be reporting directly to the Assistant Security Manager, assisting the Security Management Team in providing a safe and enjoyable environment for our Staff & Adventurers at the Resort
- hours: Full time & part time, fully flexible. Fixed term contract until November 2023. Working weekends and bank holidays as required
- hours: Full time, permanent, working between the hours of 6:00am – 10:30pm on a rolling shift pattern
- be an organized individual who has excellent time management skills and be flexible to changing priorities and demands
- collaborate with various departments, such as Operations, Guest Services, and Facilities, to identify and implement improvements that enhance accessibility across the resort
- fixed term contract to November 2024 working weekends and bank holidays as required. Qualifications & Experience
- conduct daily park walks to monitor queue lines, identifying and resolving any issues that may arise to maintain a positive guest experience
- conduct regular accessibility assessments and audits throughout the resort, identifying any barriers or areas for improvement and providing recommendations for modifications or adjustments
- ongoing training and development opportunities
- shifts between 8am - 9pm Monday to Sunday
- what we’re looking for
- we require our Team Leader to be a self-motivated and proactive leader within the team
- job Scope…
- A passion for delivering, and leading others to deliver, excellent customer service
- collecting waste such as WEEE waste, bulky items, zoo bedding waste, engineering and facilities waste
- you will be helping to maintain Security, Health & Safety and Profit Protection procedures for the Resort as well as ensuring the smooth running of the Security department on a daily basis, working to support and motivate a team of up to 30 hosts across Day Security, Night Security, Security Control and Business Reception
- due to the nature of this role, you must be aged 18 and older and a driving license is desirable. Benefits
- job scope
- hours: Permanent, full time, working an average of 40 hours per week. All employees are required to work evenings, weekends and bank holidays as required by the business
- excellent observation skills with a friendly nature, delivering exceptional customer service
- you will gain an excellent knowledge of products and attractions serviced by team members to answer queries and questions correctly
- you will have creative skills in writing, directing, and choreography
- additional responsibilities as required to support the business
- previous supervisory experience within a customer service environment is preferable
- provide ongoing training and support to team members, promoting a culture of inclusivity and ensuring they have the knowledge and skills to accommodate guests with disabilities
low salary - 39% lower than the average in this position
Earnings for position team leader
team leader - How much money do you make working at this position?
Average salary at company CHESSINGTON WORLD OF ADVENTURES is 1600£.
The national average salary is 2400£.
1400 £
Lowest
Lowest
2450 £
Average
Average
3500 £
Highest
Highest
Salary in other companies in the position team leader
| ALDERWOOD | 10720 £ | 7155 £ 10720 £ |
| THE CABINET OFFICE | 10416 £ | 7155 £ 10720 £ |
| COMMUNICATE RECRUITMENT SOLUTIONS | 9166 £ | 7155 £ 10720 £ |
| HARNHAM | 7916 £ | 7155 £ 10720 £ |
| SOLUTIONS SOCIAL WORK | 7520 £ | 7155 £ 10720 £ |
| NIGEL FRANK INTERNATIONAL | 7500 € | 7155 £ 10720 £ |
| I3 RESOURCING | 7500 £ | 7155 £ 10720 £ |
| PARK AVENUE RECRUITMENT | 7200 £ | 7155 £ 10720 £ |
| TEMPTING RECRUITMENT SOLUTIONS | 7200 £ | 7155 £ 10720 £ |
| CARRINGTON WEST | 7155 £ | 7155 £ 10720 £ |