CHATTERBOX

Responsibility

• ensure client retention and satisfaction
• act as a trusted advisor for customers to drive adoption and quantify the value of Chatterbox
• educate and train customers on Chatterbox’s product and services to help better their ability to succeed
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• monitor and identify adoption and usage trends, provide recommendations based on risk assessment and customers' business needs
• develop an in-depth understanding of the customer's implementation, business stakeholders and business needs
• establish clear retention goals and progress milestones for the customer to work toward
• coordinate and attend customers' business reviews
• anticipate client decisions, explore and uncover business needs and understand how Chatterbox's offering can benefit the customers' business
• partner with administrators and stakeholders to educate and establish critical goals, success criteria, and other key performance indicators aligned with their business roadmap
• partner with internal Chatterbox teams to align account activities with the customer's business case and strategy
• demonstrate exceptional levels of organisation and ability to prioritise time efficiently
• lead the renewal motion and handoff customer upsell opportunities to the Sales or Account Management teams
• build strong cross-functional working relationships with Support, Sales and Product Management
• develop resources to support training and best practices

Requirements

• history of success as a consultant; experience prioritising and managing a varied book of business
• proven track record of building strong relationships with mid-market, public sector and enterprise-level customers
• ability to understand and present product features and how they apply to the strategy of our customers’ businesses
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• ability to engage with customers to discern their product related needs
• excellent verbal and written communication skills and willingness to be prompt and responsive to a breadth of customer expectations
• A team player with a strong sense of accountability and care for customer satisfaction
• strong analytical and problem-solving skills
• willingness to grow and adapt with an exciting startup in a high-growth space
• 5+ years experience in a customer-facing role, preferably in a SaaS business

Earnings for position manager

Responsibility

• achieve aggressive revenue growth goals with new clients through a full sales process including prospecting, proposals, negotiation, and close

Requirements

• minimum 5 years sales experience, preferably in B2B SaaS technology sales - ideally having sold E Learning propositions
• proven track record of reaching and exceeding sales goals
• experience in building pipeline, know how on sales stages with robust competencies in forecasting accurately
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• proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
• desire and ability to foster and manage many relationships simultaneously, while conducting on-going prospecting