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CERTS ASSURED is looking for employees for positions:
customer service representative
customer service representative
buyer
sales administrator
field sales representative
Working hours
full-time | Permanent
Responsibility
this could be creating, checking or chasing up quotes or booking trainers on different training jobs
this job is varied with different tasks
you are customer focussed and aim to ensure that all emails are dealt with promptly
customer Service: you will ensure that all customer queries are dealt with in a timely, professional manner
processing Bookings & Orders: using your attention to detail you will ensure that all orders have correct quantities and pricing
brand Ambassador: you will be the first person our customers/suppliers speak to as you answer incoming calls; dealing with or directing the calls as appropriate to Internal team members
Requirements
minimum of two years in an administration role
passionate about great customer service
excellent professional phone manner
strong communication skills – verbal and written
good problem-solving capability and confidence to react promptly to deliver the best service possible
high level of both time management and prioritisation skills
uses initiative and works well under pressure and to tight deadlines when needed