Salary at CERTA GROUP SERVICE

Responsibility

• you will be required to undertake the servicing, repair, installation and maintenance of gas, and electric commercial catering equipment as directed
• complete works in accordance with Certa Service specifications and in compliance with the relevant Legislation, relevant trade body/industry standards and best practice
• you will provide detailed and accurate worksheets following each job and inform the office of any follow up information required, including identifying required parts

Requirements

• qualified to City & Guilds / NVQ Level 3
• A strong commitment to high quality customer service
• qualified Gas Safe Engineer
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• A team player with a flexible approach to the requirements of the job
• qualified with COMCAT1, COMCAT3 and COMCAT5
• adapts positively to challenges
• CONGLP1PD – LPG for Permanent Dwellings
• friendly and positive approach to work, colleagues and customers
• evidence of continually developing professional knowledge
• full clean driving licence
• have at least 3 consecutive years’ experience of working within the commercial catering industry
• working as part of a team undertaking emergency and scheduled servicing contracts
• providing a customer focused service
• achieving challenging targets and objectives
• evidence of achieving excellence in review and delivery of services
• be able to provide at least two industry references

Earnings for position field service engineer

Responsibility

• we are looking to fill a customer service administration/ Service support position within our Hemel Hempstead based business
• managing all incoming calls and directing them appropriately
• working alongside Service Manager to assist with service call management from start to finish
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• ensuring processes are being followed internally to ensure margin/profit improvement Ensuring all customers are continually being looked after
• to improve purchasing of spare parts to ensure we are competitive and cost efficient
• reporting all statistics from quotation lists and ensuring quotation record is up to date
• managing customer correspondence, including phone calls, emails, letters
• assisting with bookkeeping, budgeting and billing cycles
• performing data entry roles, inc. updating records and databases for marketing, staff, finance and legal
• organising meetings and scheduling appointments
• managing office supplies, inc. stationery & multimedia equipment
• assisting with creation & management of proposals
• an SME with immediate growth aspirations, we are seeking a confident office all-rounder to assist the MD and provide day-to-day support to the internal sales and operations teams
• collecting and analysing customer feedback
• required hours: Monday to Friday 08:30-17:00
• managing staff holiday rota & absence logging
• customer liaison and query resolution

Requirements

• strong organisational & time management skills
• existing knowledge of customer service requirements & procedures
• people first attitude
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• excellent verbal & written communication skills
• proven experience in a related process driven role
• knowledge of Microsoft Suite computer programs
• proficiency in document management
• proven problem-solving skills, an ability to research & an aptitude for helping others
• knowledge of the catering equipment industry is an advantage
• service and maintenance knowledge is an advantage
• job Types: Full-time, Permanent
• keen attitude to progression in a fast growing company
• enjoys working in a close knit team environment