CELLPATH  Salary

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3RD FLOOR 1 ASHLEY ROAD ALTRINCHAM WA14 2DT UNITED KINGDOM
TIN: 01831261
 Manufacture
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CELLPATH
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CELLPATH is looking for employees for positions:

field service engineer

  • field service engineer
  • care co-ordinator
  • payroll administrator
  • production operative
  • maintenance technician

Working hours

  • full-time

Responsibility

  • responsible for the service and repair of warranty support for the printer portfolio of equipment
  • provide installation support, preventative and corrective maintenance, modification and repair of mechanical and electronic equipment
  • manage service call scheduling and parts inventory
  • foster customer relationships in relation to service and replacement of equipment
  • assist with some applications support within trained competency area
  • handle requests for the replacement of potentially defective products by monitoring and triaging incoming customer support requests by email and phone
  • act as technical specialist to support customers with applications and equipment
  • responsible for all logistics relating to the warranty service provision

Requirements

  • this position requires a good communicator with above average troubleshooting skills and diplomacy
  • practical experience with diagnosing and resolving problems with pathological instruments/equipment
  • A positive ‘can do’ attitude
  • 2 to 3 years field service experience in the medical device field is preferred
  • mindful of confidentiality at all times
  • degree or technical qualification calibre
  • we are looking for somebody who can capture technical facts and refine them in a simplified way, with strong communication skills and the ability to maintain discretion and confidentiality