to make this happen we need outgoing individuals who have engaging conversations with our client’s customers
we work with the some of the country's biggest brands and have opportunities to join us
at CC33, we have ambition to be the UK’s leading Contact Centric Services provider, our fantastic team is at the heart of this ambition
ensuring we have the right benefits in place, the best development opportunities and an environment that supports our teams means that they can focus on giving our clients the very best performance
we have an exciting opportunity to join one of our biggest campaigns working on behalf of one of the UK’s leading multimedia providers , who specialize in TV, broadband & mobile packages
Salary
salary
sales executive
Working hours
full-time | Permanent
Language
english
Responsibility
to make this happen we need outgoing individuals who have engaging conversations with our client’s customers
we work with the some of the country's biggest brands and have opportunities to join us
at CC33, we have ambition to be the UK’s leading Contact Centric Services provider, our fantastic team is at the heart of this ambition
ensuring we have the right benefits in place, the best development opportunities and an environment that supports our teams means that they can focus on giving our clients the very best performance
we have an exciting opportunity to join one of our biggest campaigns working on behalf of one of the UK’s leading multimedia providers , who specialize in TV, broadband & mobile packages
Salary
salary
customer service team leader
Working hours
full-time | Permanent
Responsibility
CC33 are expanding and we are looking for an enthusiastic, driven and performance focused Inbound Customer Service Team Leader
the ability to motivate, guide and drive performance within a challenging department
reporting to the Operations Manager, the role includes responsibility for the operational delivery of external and CC33 targets
experience within 1-2-1 coaching and management processes is required
set the strategy for the development of the team, inspiring and leading them to success
analytical excellence with the ability to drive action from insight quickly and confidently
lead, inspire and co-ordinate your team at all levels to create motivated and engaged colleagues
working within our Boutique department , you will be responsible for leading a group of customer service and appointment setting advisors working on behalf of one of our most successful campaigns
Salary
salary
Requirements
team Leader : 2 years
compliance manager
Working hours
full-time | Permanent
Salary
salary
Requirements
quality & Compliance Management: 2 years
Responsibility
maintain a call library for Operations / Training to listen to calls
provide weekly quality reporting dashboard of results to Operations and your line manager
participate in audits to ensure compliance to business practices and policies is maintained
complete weekly check the checker sessions for your Quality & Compliance Analysts
attend new starter training to provide an overview of quality and highlight why it is important to the business
account executive
Working hours
full-time | Permanent
Salary
salary
Requirements
B2B Sales: 1 year
outbound sales advisor
Working hours
full-time | Permanent
Language
english
Salary
salary
sales advisor
Benefits
company car
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
we have an exciting opportunity to join one of our biggest campaigns working on behalf of one of the UK’s leading multimedia providers , who specialize in TV, broadband & mobile packages - As an outbound sales advisor you will be contacting both existing customers and non-existing customers in regards to their TV & broadband packages, whilst also discussing other products available
the campaign offers 4 different sub-campaigns involving new customer acquisition's, upgrades & retention's, as well as, upselling and adding additional products and services
the role will involve rapport building and needs analysis to establish the suitable products and services to offer the customers and ensure they are getting the best deal out of their package
service advisor
Working hours
full-time | Permanent
Salary
salary
sales advisor
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
we have an exciting opportunity to join one of our biggest campaigns working on behalf of one of the UK’s leading multimedia providers , who specialize in TV, broadband & mobile packages - As an outbound sales advisor you will be contacting both existing customers and non-existing customers in regards to their TV & broadband packages, whilst also discussing other products available
the campaign offers 4 different sub-campaigns involving new customer acquisition's, upgrades & retention's, as well as, upselling and adding additional products and services
the role will involve rapport building and needs analysis to establish the suitable products and services to offer the customers and ensure they are getting the best deal out of their package
customer service advisor
Working hours
full-time | Permanent
Language
english
Responsibility
the ideal candidate will have experience within a similar role in a contact centre environment, however, this experience is not essential
identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries
we have an exciting opportunity to work on behalf of a brand new client who specialise in consumer fibre broadband packages with us here at CC33
we have an exciting opportunity to work on behalf of a major UK-based travel agent who specialise in short and medium haul flights and accommodation packages with us here at CC33
processing customer requested amendments to their upcoming holiday
as a Customer Service Advisor, you will be the first point of contact for customers and assisting a variety of customer queries; technical issues regarding hardware such as routers, issues with broadband speeds, billing queries, complaint handling, transfers to alternative departments and much more
as a Customer Service Advisor, you will be the first point of contact for customers and assisting a variety of customer queries, both pre and post-holiday
consistently demonstrating a strong focus and drive to achieve targets