CC33 FS

Responsibility

• we have an exciting opportunity to join one of our biggest campaigns working on behalf of one of the UK’s leading multimedia providers , who specialize in TV, broadband & mobile packages - As an outbound sales advisor you will be contacting both existing customers and non-existing customers in regards to their TV & broadband packages, whilst also discussing other products available
• the campaign offers 4 different sub-campaigns involving new customer acquisition's, upgrades & retention's, as well as, upselling and adding additional products and services
• the role will involve rapport building and needs analysis to establish the suitable products and services to offer the customers and ensure they are getting the best deal out of their package

Benefits

• company car

Earnings for position sales advisor

Current offers for the position:

Responsibility

• the ideal candidate will have experience within a similar role in a contact centre environment, however, this experience is not essential
• identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries
• we have an exciting opportunity to work on behalf of a brand new client who specialise in consumer fibre broadband packages with us here at CC33
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• we have an exciting opportunity to work on behalf of a major UK-based travel agent who specialise in short and medium haul flights and accommodation packages with us here at CC33
• processing customer requested amendments to their upcoming holiday
• as a Customer Service Advisor, you will be the first point of contact for customers and assisting a variety of customer queries; technical issues regarding hardware such as routers, issues with broadband speeds, billing queries, complaint handling, transfers to alternative departments and much more
• as a Customer Service Advisor, you will be the first point of contact for customers and assisting a variety of customer queries, both pre and post-holiday
• consistently demonstrating a strong focus and drive to achieve targets
• we are looking to expand our Customer Service team with candidates who can offer our customers a memorable journey for all the right reasons
• working as part of a team as well as working independently to handle and manage workloads
• we are looking for candidates who have a great deal of empathy, outstanding customer service skills and a calm, patient manner when dealing with customers for a variety of reasons
• increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications
• handling enquires from customers, both pre- and post-holiday. Taking ownership of effectively dealing with the customer queries and trying to resolve any issues in a confident manner to the customers satisfaction
• handling enquires from customers, both pre and post-holiday. Taking ownership of effectively dealing with the customer queries and trying to resolve any issues in a confident manner to the customers satisfaction
• demonstrating up to date product and brand knowledge while having an in-depth knowledge relating to our portfolio of destinations and supplier products
• demonstrating up to date product and brand knowledge while having an in depth knowledge relating to our portfolio of destinations and supplier products

Requirements

• customer Service Within a Contact Centre: 2 years
• customer Service within a call centre: 2 years
• customer Service: 2 years
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• this role has a basic salary of £19,760 per annum

Current offers for the position:

Responsibility

• your other responsibilities include
• but are not limited to
• our fibre broadband client is expanding its customer base across the UK, CC33 are providing a data processing service to onboard new customers
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• as a Data Processing Administrator, you will be responsible for servicing and managing new customer orders with accurate processing using the client systems across ServiceNow / Zendesk / Azotel
• manually intervening in order placements on Network 1 , escalating SLA / OLA breaches to the appropriate support function, capturing tasks that are falling off the ‘happy path’ and raising fallout where necessary, responding to any cases raised by customers or stakeholders within business-defined SLA / OLA timescales, and producing meaningful MIS to display how processes are performing against KPI measures

Benefits

• company car

Earnings for position data administrator

Current offers for the position:

Responsibility

• reporting to the Operations Manager, the role includes responsibility for the operational delivery of external and CC33 targets
• set the strategy for the development of the team, inspiring and leading them to success
• analytical excellence with the ability to drive action from insight quickly and confidently
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• lead, inspire and co-ordinate your team at all levels to create motivated and engaged colleagues
• responsible for the engagement, attendance, employee retention and coaching strategy across the department
• work closely with Recruitment, HR, and Training delivery teams taking responsibility for the ongoing development of the team
• manage and lead the day-to-day performance of the team to deliver a best-in-class service, meeting or exceeding all KPIs and within budget
• applying best practice, developing continuous improvement plans and make recommendations based upon insight gained from your teams, customers and clients
• deliver cost efficiencies and increases in NPS Scores
• be responsible for the end-to-end customer contact processes and customer experience, supporting cross company initiatives to improve productivity, performance, quality and compliance
• enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
• act as the Voice of the Customer, championing change and continuous improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience

Requirements

• sales Team Leader : 2 years
• sales Team Leader: 2 years
• the ability to effectively manage and engage your team
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• this role has a basic salary of £21 - £25k per annum

Current offers for the position:

Responsibility

• CC33 are expanding and we are looking for an enthusiastic, driven and performance focused Inbound Customer Service Team Leader
• the ability to motivate, guide and drive performance within a challenging department
• reporting to the Operations Manager, the role includes responsibility for the operational delivery of external and CC33 targets
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• experience within 1-2-1 coaching and management processes is required
• set the strategy for the development of the team, inspiring and leading them to success
• analytical excellence with the ability to drive action from insight quickly and confidently
• lead, inspire and co-ordinate your team at all levels to create motivated and engaged colleagues
• working within our Boutique department , you will be responsible for leading a group of customer service and appointment setting advisors working on behalf of one of our most successful campaigns
• the successful candidate will have a proven track record of leading a group of customer service agents within a contact centre environment
• responsible for the engagement, attendance, employee retention and coaching strategy across the department
• work closely with Recruitment, HR, and Training delivery teams taking responsibility for the ongoing development of the team
• manage and lead the day-to-day performance of the team to deliver a best-in-class service, meeting or exceeding all KPIs and within budget
• applying best practice, developing continuous improvement plans and make recommendations based upon insight gained from your teams, customers and clients
• deliver cost efficiencies and increases in NPS Scores
• be responsible for the end-to-end customer contact processes and customer experience, supporting cross company initiatives to improve productivity, performance, quality and compliance
• enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
• act as the Voice of the Customer, championing change and continuous improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience

Requirements

• team Leader : 2 years

Current offers for the position: