CASTLE DWELLINGS LEEDS

Responsibility

• ensure all work carried out safely & proactively by direct team or through careful oversight of contractors
• to provide strong support to Events & Operations work programmes
• to be fully conversant with Leeds Castle Policies, Employee Handbook, Health and Safety at Work, Fire and Emergency Procedures
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• manage waterways across the estate, including controlling water levels & sluices, liaising with Environment Agency as needed
• maintain high standards of presentation for the grounds of Leeds Castle, including lawns, hard landscaping, Woodland Gardens and wider managed estate land & woodland

Requirements

• operating & Caring for Machinery
• working in a listed landscape/heritage environment
• computer literate, with Microsoft skills
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• lawn care, planting schemes, tree surgery, woodland & waterways management
• budget management
• good attention to detail and pride in workmanship
• planning & delivering proactive & reactive programmes of work
• good communication skills, with staff, volunteers, tenants, local community
• proven supervisory skills
• strong team player, willing to support others & the needs of the business
• habitat & biodiversity management
• adaptable to surroundings and business demands
• working with volunteers
• ability to work on own initiative, prioritising workload according to weather conditions and scheduled commitments, including the supporting of other department projects

Earnings for position supervisor

Responsibility

• work with the caterers, to ensure catering contractual arrangements are followed, SLA’s are achieved and everything is appropriately documented and monitored
• to analyse trends in food and drink, identify new catering sales opportunities across day visitors and events, discuss and support implementation
• work with the caterers to agree appropriate food menus, prices and presentation
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• ensure all insurance’s and appropriate paperwork is in place for all caterers
• to build a strong relationship between Leeds Castle and the contract caterers working on the estate to work as one team and embedding the Leeds Castle values
• ensure all catering marketing and signage is appropriate for Leeds Castle and follows brand guidelines
• to work alongside the contract caterers to ensure the highest standards of customer care at all times by responding quickly and flexibly to our visitors’ needs
• in conjunction with the Leeds Castle operations, maintenance and security teams, ensure our caterers are adhering to all necessary catering and legal requirements
• periodically reviewing and managing the list of events and functions caterers
• working with all contract caterers to ensure inductions are carried out for all team members and appropriate training
• liaise between caterers and accounts teams to ensure that catering commission are regularly received
• regular audits to ensure SLA’s and KPI’s are being met by the contract caterers

Requirements

• at least 5 years’ previous experience of working as a manager within contract catering
• working knowledge of HACCP and Health & Safety laws
• high attention to detail and passionate about delivering 5\* food and service delivery
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• excellent communication skills and able to build a strong workplace culture
• organisational skills with the ability to plan, prioritise and work quickly, ensuring deadlines are met
• A good team player and strong advocate for the business
• customer service: 5 years
• management: 5 years

Responsibility

• to be the South’s top heritage destination for relaxation, hospitality & experiences that surprise
• to champion a commercially driven environment, supporting the team to achieve KPIs linked to data collection, Gift Aid and upselling
• to monitor stock levels to ensure the optimum sales mix
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• to optimise the profitable utilisation of space by display and layout of merchandise within the allocated area
• to lead, inspire and motivate the Retail & Admissions Team to optimise profitability across the retail and ticketing businesses encouraging them to achieve and exceed budgeted gross profit targets and wider commercial KPIs linked to both retail and admissions
• to ensure your team provides the highest standards of customer care at all times by responding quickly and flexibly to our visitors’ needs, acting as a point of escalation for visitor feedback in support of your team
• to analyse trends, looking at sales and margin performance against previous years and budget, creating action plans to address underperformance, delegating responsibilities to your leadership team as required
• to develop the online shop and licensing opportunities
• to ensure that all staff have full knowledge of products and are familiar with related merchandise in other departments, through the organisation of product training where necessary
• to be aware of the need for security in the shops, thereby minimising stock and till shortages

Requirements

• at least 5 years’ experience of running a busy retail operation
• in depth knowledge of good practice in retail buying, merchandising, sales techniques
• at least 3 years’ experience of leading, inspiring and performance managing a sales team
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• commercially minded, able to analyse data and come up with practical action plans
• organised, able to juggle multiple priorities
• strong customer service experience and ethic, able to deal effectively with difficult situations
• A good team player and strong advocate for the business
• retail sales: 5 years

Responsibility

• the security of the estate and its visitors is of high priority to always present a safe and secure environment

Requirements

• working within a security company three years
• security: 2 years

Responsibility

• to comply with all reasonable requests from Estates Manager, Hard Services Manager and the Maintenance Supervisor
• to undertake planned preventative, corrective and reactive maintenance of the Castle, Estate buildings and infrastructure, to ensure compliance in accordance with agreed service levels and to respond to site related emergencies when required
• demonstrate a positive, proactive and flexible approach in delivering a high-quality, customer-focused service to staff and visitors to the Castle and Grounds
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• any other reasonable request made by the Maintenance Management

Requirements

• A multi-skilled Technician, conversant with domestic plumbing and experienced in building fabric maintenance
• working in a customer facing, high profile site
• basic carpentry, fitting door furniture such as locks, handles and hinges etc
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• ensure that subcontractors are appropriately supervised as required, and comply with contractual commitments, and site operating procedures
• daily / weekly plant room checks
• excellent organizational skills, self-motivated and able to work with minimum supervision
• A good level of communication and basic computer skills, use of PDA / Smart phone
• maintenance: 5 years
• general building works to include, but not limited to, the repair / replacement of tiles and grouting, minor painting, decorating and making good damaged areas, basic plumbing, such as tap reviver kits, tap set replacement, ensuring all work is planned and completed to a high standard, in a timely manner