CASTLE DWELLINGS LEEDS is looking for employees for positions:
catering manager
Working hours
full-time | Permanent
Salary
salary
Requirements
at least 5 years’ previous experience of working as a manager within contract catering
working knowledge of HACCP and Health & Safety laws
high attention to detail and passionate about delivering 5\* food and service delivery
excellent communication skills and able to build a strong workplace culture
organisational skills with the ability to plan, prioritise and work quickly, ensuring deadlines are met
A good team player and strong advocate for the business
customer service: 5 years
management: 5 years
Responsibility
work with the caterers, to ensure catering contractual arrangements are followed, SLA’s are achieved and everything is appropriately documented and monitored
to analyse trends in food and drink, identify new catering sales opportunities across day visitors and events, discuss and support implementation
work with the caterers to agree appropriate food menus, prices and presentation
ensure all insurance’s and appropriate paperwork is in place for all caterers
to build a strong relationship between Leeds Castle and the contract caterers working on the estate to work as one team and embedding the Leeds Castle values
ensure all catering marketing and signage is appropriate for Leeds Castle and follows brand guidelines
to work alongside the contract caterers to ensure the highest standards of customer care at all times by responding quickly and flexibly to our visitors’ needs
in conjunction with the Leeds Castle operations, maintenance and security teams, ensure our caterers are adhering to all necessary catering and legal requirements
deputy manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
to manage, motivate and work alongside the Castle Team, continually promoting a ‘one team’ approach within the department
job Types: Full-time, Permanent
organise and effectively utilise staff, monitoring them to achieve the required standards, identifying appropriate training needs
to be fully conversant with Fire Evacuation procedure ensuring this is communicated to and understood by the Castle Island team and to co-ordinate evacuation of the Castle Island, ensuring support is given to wheelchair users and disabled visitors
to ensure staff are fully trained to carry out their duties. Monitoring performance, providing feedback and leading on training and development. This role has line management responsibility and will be required to lead on team development reviews
Requirements
at least 5 years’ experience of working in the events industry or hospitality sector
at least 3 years’ experience of leading, inspiring and performance managing a team
organised, able to juggle multiple priorities
strong customer service experience and ethics, able to deal effectively with difficult situations
A good team player and strong advocate for the business
hospitality or events: 5 years
commercially minded with in depth knowledge of good practice when delivering hospitality events ideally within a visitor attraction or other multi-faceted business
security officer
Working hours
full-time
full-time | Permanent
Salary
salary
Requirements
working within a security company three years
security: 2 years
Responsibility
the security of the estate and its visitors is of high priority to always present a safe and secure environment
maintenance technician
Working hours
full-time
Salary
salary
Responsibility
to comply with all reasonable requests from Estates Manager, Hard Services Manager and the Maintenance Supervisor
to undertake planned preventative, corrective and reactive maintenance of the Castle, Estate buildings and infrastructure, to ensure compliance in accordance with agreed service levels and to respond to site related emergencies when required
demonstrate a positive, proactive and flexible approach in delivering a high-quality, customer-focused service to staff and visitors to the Castle and Grounds
any other reasonable request made by the Maintenance Management
Requirements
A multi-skilled Technician, conversant with domestic plumbing and experienced in building fabric maintenance
working in a customer facing, high profile site
basic carpentry, fitting door furniture such as locks, handles and hinges etc
ensure that subcontractors are appropriately supervised as required, and comply with contractual commitments, and site operating procedures
daily / weekly plant room checks
excellent organizational skills, self-motivated and able to work with minimum supervision
A good level of communication and basic computer skills, use of PDA / Smart phone
maintenance: 5 years
gardener
Working hours
full-time
Salary
salary
retail manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
to be the South’s top heritage destination for relaxation, hospitality & experiences that surprise
to champion a commercially driven environment, supporting the team to achieve KPIs linked to data collection, Gift Aid and upselling
to monitor stock levels to ensure the optimum sales mix
to optimise the profitable utilisation of space by display and layout of merchandise within the allocated area
to lead, inspire and motivate the Retail & Admissions Team to optimise profitability across the retail and ticketing businesses encouraging them to achieve and exceed budgeted gross profit targets and wider commercial KPIs linked to both retail and admissions
to ensure your team provides the highest standards of customer care at all times by responding quickly and flexibly to our visitors’ needs, acting as a point of escalation for visitor feedback in support of your team
to analyse trends, looking at sales and margin performance against previous years and budget, creating action plans to address underperformance, delegating responsibilities to your leadership team as required
to develop the online shop and licensing opportunities
Requirements
at least 5 years’ experience of running a busy retail operation
in depth knowledge of good practice in retail buying, merchandising, sales techniques
at least 3 years’ experience of leading, inspiring and performance managing a sales team
commercially minded, able to analyse data and come up with practical action plans
organised, able to juggle multiple priorities
strong customer service experience and ethic, able to deal effectively with difficult situations
A good team player and strong advocate for the business
retail sales: 5 years
supervisor
Requirements
operating & Caring for Machinery
working in a listed landscape/heritage environment
computer literate, with Microsoft skills
lawn care, planting schemes, tree surgery, woodland & waterways management
budget management
good attention to detail and pride in workmanship
planning & delivering proactive & reactive programmes of work
good communication skills, with staff, volunteers, tenants, local community
Responsibility
ensure all work carried out safely & proactively by direct team or through careful oversight of contractors
to provide strong support to Events & Operations work programmes
to be fully conversant with Leeds Castle Policies, Employee Handbook, Health and Safety at Work, Fire and Emergency Procedures
manage waterways across the estate, including controlling water levels & sluices, liaising with Environment Agency as needed
maintain high standards of presentation for the grounds of Leeds Castle, including lawns, hard landscaping, Woodland Gardens and wider managed estate land & woodland
manager
Responsibility
manage resources effectively to ensure high levels of presentation within budget, ensuring contractors are procured appropriately & equipment well maintained
lead on management of the Estate’s woodlands, ensuring woodland management plans are in place & available grants secured
provide expert Grounds and Wildlife leadership to the team of Grounds Operatives, conserving & managing Grade II* listed grounds and parkland ensuring the highest standards of Health and Safety, presentation and conservation
responsible for tree safety across the estate ensuring Leeds Castle meets the standards set out in National Tree Safety Guidance and all appropriate tree works are completed in house or by contractors
responsible for the active management of water courses and water bodies across the estate, ensuring they are managed for wildlife and landscape, including meeting the statutory requirements of the Reservoir Act
work with agricultural tenants to manage the estate in line with requirements of the Whole Estate Plan, ensuring leasing and grazing agreements are in place
budget and work programme management
caring for and sharing the Parkland & Grounds at Leeds Castle, ensuring a safe visitor environment
Requirements
knowledge – Essential
HND or Degree in relevant land management subject
excellent natural history knowledge
excellent knowledge of habitat management particularly fluvial, woodland and parkland/ wood pasture
understanding the complexities of working within a heritage environment and visitor attraction
managing machinery and workshops ensuring they are compliant with H & S legislation such as PUWER, LOLER, COSHH