office administrator
4 the last 151 days, recently 2023-08-28
Responsibility
- who we are
- cashplus is a leading UK challenger bank for small businesses
- since 2005, we’ve created easier ways for more than 1.6m customers to pay, bank and borrow through our user-friendly digital platform
Show more +13 - service our most Vulnerable Customers, with impartial and empathetic treatment, always, in line with internal framework and policy
- A true fintech pioneer, we are a fast-growing and credible UK challenger bank
- generate effective responses to customer enquires via social media, online messaging and email
- our Values & Behaviours
- we offer faster, smarter, simpler current accounts for the entrepreneurs, independent businesses and consumers that power the UK economy, yet are too often overlooked by high street banks
- acting as an internal escalation point for our Contact Centre, resolving queries from our valued customers about questions they may have about operating their accounts with Cashplus – all within service levels
- we understand what our customers need – time and money to run their businesses and live their lives – and our secure, innovative products are designed to help, where others can’t or won’t
- specific enquiry types and task management include account personal data changes, account closures, debit and credit card transaction enquiries, direct debit indemnity claims, company dissolution management and social media management
- you’ll work quickly and methodically as an investigator, checking a variety of different IT systems, establishing the facts, and creating an accurate response to our customers – fast
- being brilliant on the telephone, you’ll take calls from customers and colleagues, respond to their enquiries with empathy and consideration for any vulnerabilities and give them accurate information with a smile
- http://www.cashplus.com/
- high levels of accuracy will be required when applying notes onto systems, with quality information which is clear and legible for colleagues, and sometimes customers or regulators
- adherence to regulatory policies and procedures is a must; – we’re regulated and we take our customers and their money very seriously
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