customer services administrator
Responsibility
Requirements
Current offers for the position:
Customer Services Administrator Cowbridge
We are looking for a Customer Service Administrator to help maintain our outstanding levels of service for both our trade and retail customers, and to manage a number of administrative tasks. If you are ready to hit the ground running and believe you can make a real difference to a fast-growing brand, this could be the role for you.This role is central to our operations and involves answering emails and telephone calls, liaising with customers, answering questions and resolving queries. The Customer Service Administrator is basically the voice of Carrie Elspeth Jewellery. We are looking for someone who is genuinely excited to help people and is empathetic, passionately communicative and has an eye for details.As we are a small company you would play a big part within it getting involved in many aspects of all areas of the business. If this varied role sounds like the role for you please read on.Responsibilities:Manage incoming calls and written queries over a multitude of channelsLiaison with sales agentsProcess orders, payments and other administrative tasksKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesProcess sales leadsWe would love to hear from you if you are:Approachable with a friendly, positive, can-do attitudeSomeone who thrives in a team environment and possesses excellent communication skillsCustomer focussed with the ability to adapt/respond to different types of charactersOrganised with an ability to multi-task, prioritise, and manage time effectivelyCompetent in MS system (Outlook, Excel, Word, etc)Extra Benefits:Early Finish (Half day) FridayAdditional Birthday leavePrivate Medical InsuranceGenero
Jewellery Sales and Customer Services Administrator Cowbridge
Jewellery Sales and Customer Service AdministratorCarrie Elspeth has been designing and manufacturing jewellery in Wales for over 20 years. We sell jewellery and accessories to over 300 trade customers and to the public through our retail website and social media accounts. The operation is run from an office in Llandow near Cowbridge.We are looking for a sales and customer service administrator. A sales and customer service administrator (SCSA), will act as a liaison, provide product information and resolve any emerging queries that our trade accounts and retail customers might face with accuracy and efficiency. The best SCSA are genuinely excited to help customers and are empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer queries. The target is to ensure excellent service standards, respond efficiently to customer orders, payments and inquiries, and maintain the highest customer satisfaction.In addition the SCSA will contribute to an increase in sales of the company through their ownership of inhouse accounts, support of sales agents and analysis of sales information to look for new opportunities.ResponsibilitiesManage incoming calls and written queries over a multitude of channelsIdentify and assess sales agents and customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsProcess orders, payments and other administrative tasksProvide appropriate solutions and alternatives to queries or complaints within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGener
Salary in other companies in the position customer services administrator
| RESOURCING SOLUTIONS | 2500 £ | 2083 £ 2500 £ |
| TRANSPARENT RECRUITMENT SOLUTIONS | 2500 £ | 2083 £ 2500 £ |
| ROSE CONSULTING | 2250 £ | 2083 £ 2500 £ |