carers
Responsibility
- to provide high-quality tailored information, advice and guidance to carers via the telephone
- on occasion may be required to support, and or, stand in for sessional staff and volunteers
- providing support to volunteer support group facilitators, information point volunteers and volunteers who are directly supporting the service at events, activities or in the office
Show more +3 - this includes ensuring they have up to date information about services and a mechanism for referring carers for further information or support
- 18. To undertake any reasonable duties/ responsibilities required to meet the needs of the service as directed by the senior manager
- ability to collate and produce high-quality information materials for circulation to service users and professionals
Requirements
- good general level of education to NVQ 3 standard or above/equivalent qualification or experience level
- at least 2 years’ experience of working in a public-facing role
- knowledge and understanding of the legislation that impacts on unpaid carers and the people they care for
Show more +19 - ability to work remotely and autonomously with minimal supervision with a delegated level of responsibility
- committed to a person-centred approach to working with carers
- knowledge and understanding of the health and social care system in Ealing
- ability to initiate, develop and sustain effective relationships with a wide range of people of services
- knowledge and understanding of the Welfare Benefit System
- experience of providing confidential, independent information, advice and guidance to individuals
- flexible approach to working, including evenings and weekends when required
- experience of managing a varied and challenging workload
- keen to learn and develop new skills and take on new challenges and additional levels of responsibility where appropriate
- commitment to providing a quality service and a strong commitment to team working to support colleagues to do the same
- experience of organising and facilitating groups, activities and events
- excellent written and verbal communication skills
- experience of working with volunteers
- working in a public-facing role: 2 years
- knowledge of website content and maintenance and social media platforms
- excellent IT skills with particular emphasis on Microsoft packages and Customer Relationship
- knowledge of and a strong commitment to equality and diversity
- knowledge and understanding of safeguarding and a clear focus on taking appropriate action
- experience of multi-agency working to achieve goals and join up provision
Salary in other companies in the position carers
| NEXUS CARE SERVICES | 4000 £ | 2083 £ 4000 £ |
| CHARITY PEOPLE | 3083 £ | 2083 £ 4000 £ |
| MORGAN HUNT UK | 2560 £ | 2083 £ 4000 £ |
| LEEDS TRINITY UNIVERSITY | 2560 £ | 2083 £ 4000 £ |
| SOLUTIONS SOCIAL WORK | 2560 £ | 2083 £ 4000 £ |
| CARE ETHICS | 2347 £ | 2083 £ 4000 £ |
| SDW RECRUITMENT | 2240 £ | 2083 £ 4000 £ |
| ONE COMMUNITY EASTLEIGH | 2229 £ | 2083 £ 4000 £ |
| AGE UK | 2181 £ | 2083 £ 4000 £ |
| IMAGO COMMUNITY | 2083 £ | 2083 £ 4000 £ |