CARDIFF AND VALE CITIZENS ADVICE BUREAU Salary
119 BROAD STREET BARRY CF62 7TZ
TIN: 04291764
CARDIFF AND VALE CITIZENS ADVICE BUREAU Premium profile inactive Premium profile inactive
Earnings on positions in CARDIFF AND VALE CITIZENS ADVICE BUREAU
CARDIFF AND VALE CITIZENS ADVICE BUREAU is looking for employees for positions:
receptionist / administrator
Working hours
- full-time | Permanent
Education
- GCSE or equivalent
Requirements
- good standard of education with strong skills in numeracy and literacy
- at least 6 months experience in providing a high standard of customer service in a fast-paced environment
- experience in listening and questioning with an ability to manage challenging situations
- understanding of and commitment to the aims, principles and equality policies of Citizens Advice
- experience in providing reception services or similar, preferably within a social welfare environment
- must be able to travel between Cardiff and the Vale of Glamorgan
- ability to speak and write in Welsh or other languages fluently
- effective written and oral communication skills
Responsibility
- role Title: Receptionist / Administrator
- provide client with information where appropriate, including details of other agencies, and point out leaflets / factsheets
- send and respond to email
- to attend staff meetings as required
- to notify immediately the line manager of all issues that may detrimentally affect the health and safety of staff, volunteers customers and visitors
- create, maintain and archive paper and electronic filing systems in accordance with the organisation’s systems and procedures
- maintain diaries and work records
- work as part of a wider team to provide effective and efficient reception duties and administration support to the advice team in Cardiff