CAPITAL ON TAP

Responsibility

• running a business is hard, we make it easier
• customer Service Advisor - 3-day working week
• customer Service Advisor - Nights
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• customer Service Advisor - Midnights
• customer Service Advisor
• the role
• the Role
• 3 days per week
• you'll be the first point of contact for small business owners all over the UK and US
• our customers are trying to build their businesses, and we don't want to get in the way
• our customers are trying to build their businesses, and we are there to support them every step of the way
• running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025
• you'll solve problems, fix things that aren't working for them, and give them a leg up when they need it
• most importantly, you'll be able to listen to our customers and understand from them how we can build a better business
• our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025
• start date for this role will be 11th September
• what we're looking for
• are interested in the ever-growing Fintech industry, friendly and customer-focused? If so, this could be a role suited to you
• are you friendly, empathetic and customer focused?
• customer service experience
• passion for the customer journey, always wanting to provide the best solutions
• telephony experience
• empathy
• we thrive from customer feedback to pilot new ideas, you'll need to listen to our customers and understand from them how we can build a better business
• A friendly and caring nature
• our customers can get in touch via various channels such as telephony, emails and live chat
• what you'll get in return
• why not check out here what you need to do to progress in this role at Capital on Tap
• you’ll be the first point of contact for small business owners all over the UK and US

Requirements

• are you friendly, empathetic and customer focused, looking to work nights?

Earnings for position customer service advisor

Responsibility

• provide consistent detailed rationales for decisioning alerts
• ensuring all team members have active, individualised and meaningful development plans in place
• ensure transaction monitoring alerts are handled in accordance with procedures and meet standards for both quality and timeliness
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• understanding the teams' tasks and acting as an escalation point for team members on the floor when support is required
• prepare high quality Suspicious Activity reports to the authorities concerned
• taking ownership of raising / removing barriers that 'get in the way' of team members completing their role
• act as a subject matter expert for financial crime escalations
• follow closely the current structure and best practices for the Collections department
• using data to drive a high performance environment where workload is consistently completed in a timely manner
• monitoring, analysing and updating stakeholders on key metrics related to performance and individual and team attainment
• responsible for leading a team of up to 10 FTE FinCrime officers as they conduct KYC and KYB checks as part of our customer due diligence requirements
• conduct investigations on suspicious transactions, using in house systems and open source investigations to help protect the business from potential Money Laundering and Terrorist Financing risks
• ongoing development and coaching of team members, identifying areas for improvement and leveraging individual and team forums to affect positive change
• responsible for leading a team of up to 8 Collections Agents as they work towards providing the best possible outcomes for our customers and our business
• developing the skills of existing team members, identifying areas for improvement and leveraging individual and team forums to affect positive change
• continuous reviewing of transaction monitoring capabilities and providing feedback to the wider financial crime leadership team on efficiencies to be implemented, including enhancement to existing rules

Earnings for position team leader

Responsibility

• ● Identify inefficiencies in processes and promote a culture of continuous improvement
• A data-driven self-starter, who can work with the other product managers in the group, to own your customer journeys and KPIs
• ● From Agile to Waterfall, you'll assess and choose the best and most pragmatic
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• ● Champion a culture of customer-orientated, data-driven design through the product process
• create wireframe screens, mock-ups and user flows for new product features and content
• ● Ensure product is resourced and structured to deliver most effectively against top priorities as well as
• supporting long-term capacity and resource planning
• stay up-to-date with industry trends, regulations, and best practices to ensure our products remain competitive and compliant
• ● Map progress for key initiatives, roadmaps, cross-functional production plans, KPIs, and burndowns
• about you
• ● Be the first line of defence against feature creep
• product Management experience in a fast growing Tech business, FinTech experience a plus
• ● Implement a roadmap with deep visibility for at least the next two quarters, including engineering tickets
• mobile app product experience
• define, measure and analyse KPIs, listen to the customer, and base your priorities/decisions for next steps on both qualitative and quantitative research
• such as BAU and tech debt
• bachelor's degree in Business Administration, Computing, or related field; MBA preferred
• ● Monitor and measure effectiveness of engineering initiatives within the team, ensure we can measure the
• collaborate with cross-functional teams, including design, engineering, and growth, as well as stakeholders from credit, compliance, and fraud to ensure successful and efficient product development
• obsessed with detail, have good logical, excellent analytical and numerical capabilities
• ROI, and optimise engineering pipelines
• you think from a customer's point of view and want to get better at it all the time
• ● Act as a knowledge broker, resolve blockers and manage dependencies between teams
• understanding of the American financial industry, including regulations, credit, compliance, and fraud a plus
• ● Identify bottlenecks before they happen and work with stakeholders to resolve them ahead of time
• projects as needed efficiently and a timely manner
• what you'll get in return

Responsibility

• running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025

Requirements

• managing a pipeline and 360 sales cycle
• hitting rewarding targets
• SMEs and their financial workings
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• telesales