\*Confidence and ability to deal with varying volumes of work and meeting deadlines
\*Team player
\*Very computer-literate
Responsibility
\*Filing
customer service advisor
Salary
salary
Responsibility
call Answering
email Management
mail Processing
general Administration Work supporting the team leader
offer support and solutions to customers in accordance with the company's customer service policies
collect and report customer feedback to ensure that best practice is recognised and maintained
other duties as requested
stay up-to-date on new products, services, and policies
Requirements
hard work ethic whilst thriving under pressure
punctual
previous customer service experience
fantastic customer service skills
ability to learn
positive outlook
smart appearance
customer service: 1 year
compliance officer
Language
english
Responsibility
conduct daily transaction monitoring
liaise with operations staff regarding due diligence/on-going monitoring requirements
review AML screening escalations, providing appropriate guidance to the operations staff
assist the MLRO with any ad hoc duties
assist with the design and delivery of AML-related management information
conduct regular reviews of the firm's policies and procedures to ensure compliance with relevant regulations
assist with the implementation of new AML processes and procedures
provide guidance and support to the business on AML compliance matters
Requirements
knowledge of FCA regulations, in particular rules and legislation relating to AML/Financial Crime
strong analytical, investigative and problem-solving skills
excellent attention to detail
strong communication and interpersonal skills
ability to work independently as well as part of a team
A degree educated in a relevant subject, is preferred but not essential
A minimum of 1-2 years experience in an AML compliance role within financial services, preferably within a CFD and Spread Betting firm
an understanding of the functioning of the physical crypto asset environment is preferred but not essential
account manager
Language
portuguese
spanish
Responsibility
servicing a portfolio of clients from Latin America in the CFD marketplace by providing general market information to clients
assist clients with queries regarding trading and the instruments available for use by the client
be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally
training new clients on companies' platforms and trading tools
building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required
take ownership of your clients’ problems and liaise with other departments, when required, to escalate and resolve issues and/or report faults
achieving monthly targets
contacting clients to provide general market updates
Requirements
excellent verbal and written communication skills
proven experience working within client services
excellent communication and negotiation skills
ability to create rapport quickly and develop relationships further
financial market knowledge/trading experience
ability to work hours adjusted to be able to call LATAM clients
operations manager
Responsibility
conduct regular risk assessments and control reviews, documenting potential vulnerabilities and recommending improvements
monitor risk exposures and operational trends that could impact Ops/Back Office functions
develop and maintain dashboards and reporting tools to provide real-time risk information to senior management
prepare and present risk reports for governance forums, such as risk committees, highlighting critical issues and potential impact on business continuity
design and implement key risk controls in partnership with operational teams to manage identified risks within acceptable limits
perform periodic control testing to ensure effectiveness, making adjustments as needed based on testing outcomes and feedback from internal audits
collaborate with Operations & Back Office teams to identify and assess operational risks in daily processes, including transaction handling, settlements, and reconciliation
investigate operational incidents, documenting root causes, and coordinating with relevant departments to implement corrective actions
Requirements
7-10 years experience in operational risk management, Back Office operations, or related roles within the financial industry
proven ability to perform test of controls
strong understanding of operational processes, risk frameworks, and regulatory requirements
excellent analytical skills, with experience in data analysis and reporting
proficiency in risk management software and tools
exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
experience in managing regulatory exams and relationships with examiners and auditors
excellent problem-solving skills, inquisitive nature and comfort challenging current practices
ux designer
Language
english
Responsibility
be the voice of the user, embedding their needs into every design decision with insights and research
work hand-in-hand with product, engineering, and stakeholders to transform ideas into reality
collaborate with researchers to uncover actionable feedback, guiding meaningful usability improvements
develop interactive prototypes to test and illustrate design concepts
create intuitive, visually appealing interfaces that enhance user engagement
define and maintain design guidelines, bringing consistency across all products
lead projects with balance and clarity, adapting to timelines while juggling multiple priorities
design user journeys that turn complex tasks into simple, delightful journeys
Requirements
A portfolio showcasing strong product design work
proficiency in design across web platforms and websites
strategic thinker with the ability to articulate design decisions clearly
skilled at understanding the technical impact of design choices
self-directed, with the ability to take ownership of the design process within the development team
strong UX focus and a deep understanding of human behavior
clean, refined visual design sense
love to solve problems and be challenged
intelligence analyst
Responsibility
collect and analyse open-source intelligence from diverse public sources, including news articles, social media posts, and public records
produce intelligence reports, briefings, and presentations to communicate findings and recommendations to internal stakeholders
conduct in-depth, multi-source research and analysis on designated topics or areas of interest
utilise in-house and premium analytical tools to interrogate structured and unstructured data, extracting meaningful, actionable insights
perform corporate due diligence to assess risks, opportunities, liabilities, and the overall viability of potential business ventures or partnerships
evaluate regulatory landscapes across different jurisdictions to identify compliance requirements and market implications
conduct network analysis to detect market abuse or to support marketing and strategic initiatives
assess and interpret online articles and data to understand their impact on the company's reputation and customer perception