CANYON BICYCLES UK is looking for employees for positions:
mechanic
Requirements
you thrive on challenging service cases and take pride in solving problems
previous workshop experience is essential. CYTECH qualifications are a must
IT literate across basic software packages
great knowledge of bikes and current trends of riding. It is vital that you're passionate about bikes and have a desire to demonstrate this through the standard of your work
A proactive attitude with a work ethic that is unmatched. You will have a friendly, helpful and efficient manner and can use this to provide industry leading Technical Service to every Canyon consumer
every Canyon employee must be able to communicate with our customers effectively. It is critical you have a great telephone manner and excellent written skills
customer service agent
Requirements
great knowledge of bikes, current market trends and future opportunities
A helpful and proactive attitude
previous customer service experience is essential
you thrive on engaging your customers and take pride in solving their queries
this could be from working in a bike shop, riding for a number of years, a misspent youth reading too many bike mags or previous industry experience
it is vital that you're passionate about bikes and have a desire to share your passion for the sport either face to face at events, on the phone, via Chat or by email
computer literate, strong organisational and admin skills
Responsibility
A significant part of this is a service centre to handle customer enquiries at all stages of the sales process
as an online only business, providing the best possible customer service experience is integral to our business
the Canyon operation in the UK was set up in 2012 to provide sales, marketing, technical service and customer support to the UK market
we have an expanding and dedicated team in the UK and are looking to develop this further through addition of a number of key staff appointments in the coming weeks