software engineer
Responsibility
- technical Support
- provide first-level support for customer concerns and issues regarding software installation and operation
- effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
Show more +11 - customer notification and workflow coordination and follow-up to maintain service level agreements
- applications Engineering
- provide engineering support of our incoming tickets, including extensive troubleshooting
- work on maintenance driven coding projects, primarily in G-code
- read and understand complex application code and make code fixes to resolve support issues
- training, Demonstrations & Documentation
- travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
- provide technical sales support demonstration and competitive analysis
- create technical documentation of issues and their solutions to help future efforts and resolutions
- document complaint reports and troubleshooting steps
- desired Education and Skills
Requirements
- ability to provide step-by-step technical help, both written and verbal
- ability to work independently and meet multiple deadlines
- ability to diagnose and troubleshoot basic technical issues
Show more +10 - pursuing further education in Engineering, IT, or other technical field
- SQL database experience is a plus
- bachelor’s degree in Engineering, IT, or other technical field
- ability to travel up to 25% of the time
- A passion for the manufacturing industry and helping people solve problems
- mechanical and/or manufacturing engineering experience, especially as a machine operator or programmer familiar with G-code
- A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming
- type 1: Technical Support Background
- 2+ years of IT helpdesk/technical support experience, preferably in software or hardware support
- type 2: Recent Graduate
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