CACHE4 IT SOLUTIONS  Salary

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UNIT 7 COOPER WAY PARKHOUSE CARLISLE CA3 0JG ENGLAND
TIN: 09456480
 IT-Services
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CACHE4 IT SOLUTIONS

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CACHE4 IT SOLUTIONS is looking for employees for positions:

it technician

  • it technician

Working hours

  • full-time | Apprenticeship

Language

  • english

Responsibility

  • work closely with the Senior Technician to support our existing and new customers’ IT requirements
  • delight our clients with a friendly, quick and helpful experience
  • obtain accurate information from clients regarding their issue
  • work on and resolve Helpdesk tickets and ticket requests
  • split issues that have several elements onto individual support tickets
  • escalate tickets that require Senior Helpdesk Technician support
  • ensure that tickets are kept live throughout the process
  • document in detail steps taken for every Helpdesk ticket

Requirements

  • 5 GCSEs grades A*-C/9-4 or equivalent
  • teamwork and Cooperation – the ability to work flexibly in a team and contribute to a highly supportive working environment
  • accountability – the ability to work according to agreed Key Performance Indicators Client Satisfaction, Documentation Quality etc
  • reliable and dependable approach with excellent timekeeping
  • organisational Skills – Efficient and well-organised with a keen eye for detail, you will have the ability to work to team deadlines