CACHE4 IT SOLUTIONS Salary
UNIT 7 COOPER WAY PARKHOUSE CARLISLE CA3 0JG ENGLAND
TIN: 09456480
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Earnings on positions in CACHE4 IT SOLUTIONS
CACHE4 IT SOLUTIONS is looking for employees for positions:
it technician
Working hours
- full-time | Apprenticeship
Language
- english
Responsibility
- work closely with the Senior Technician to support our existing and new customers’ IT requirements
- delight our clients with a friendly, quick and helpful experience
- obtain accurate information from clients regarding their issue
- work on and resolve Helpdesk tickets and ticket requests
- split issues that have several elements onto individual support tickets
- escalate tickets that require Senior Helpdesk Technician support
- ensure that tickets are kept live throughout the process
- document in detail steps taken for every Helpdesk ticket
Requirements
- 5 GCSEs grades A*-C/9-4 or equivalent
- teamwork and Cooperation – the ability to work flexibly in a team and contribute to a highly supportive working environment
- accountability – the ability to work according to agreed Key Performance Indicators Client Satisfaction, Documentation Quality etc
- reliable and dependable approach with excellent timekeeping
- organisational Skills – Efficient and well-organised with a keen eye for detail, you will have the ability to work to team deadlines