BUILDING DESIGN PARTNERSHIP Salary
Earnings on positions in BUILDING DESIGN PARTNERSHIP
National average salary
2950 £
Average salary in this company
3333 £
BUILDING DESIGN PARTNERSHIP is looking for employees for positions:
support engineer
Benefits
- profit sharing
Salary
- salary
Requirements
- you should have excellent customer service skills and should feel confident asking questions
- you will be punctual and an excellent ambassador for IT
- we will also need to confirm your employment/ educational history over the last 3 years to qualify
- excellent written and verbal communication skills
- excellent ability to work within a team, at times independently, responding to and handling tickets
- strong understanding of both Microsoft Windows desktop and server operating systems
- experience working with Active Directory, Azure Active Directory , DNS, DHCP, LAN and WAN
- ITIL certification is desired, but not essential
Responsibility
- as a 2nd Line Support Engineer, you will be an integral part of BDP’s global IT Operations team and will collaborate with colleagues in London, Manchester, and Toronto
- you will work closely with our 1st and 3rd Line Engineers to deliver excellent, proactive support to staff across all BDP Studios, within SLA
- identify recurring issues and ticketing trends, reporting them into the Group IT Operations Director
- offer guidance to 1st Line Engineers to aid initial triage and to ensure customer satisfaction
- assist in the completion of projects, when required, working with our 3rd Line team